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INSPYR Solutions · 1 day ago

Helpdesk Technician 3

Carson City, NV

Contract

Onsite

Senior Level

$25/hr - $30/hr

5+ years exp

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions, and they are seeking a Helpdesk Technician 3 for a 3 to 5 month duration in Carson City, NV. The role involves providing user support, troubleshooting issues, and maintaining computer systems and applications to ensure smooth operations.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals

Include IT work experience in a user support role

Detailed knowledge of commercially available operating systems and applications used by the agency

Help desk applications configuration as used for change/problem management

Principles and practices of a computer system and peripheral devices as needed to monitor a system

User password security principles and practices

Working knowledge of database principles

Network domains and login procedures

Web browser capabilities and the difference between intranets and the Internet

General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications

Network troubleshooting

Ability to create and use disk images

Provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy

Provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors

Restore data from backup media

Ability to train and lead assigned personnel

Monitor operations in the absence of a supervisor

Qualification

Help desk applicationsOperating systems knowledgeUser support experienceDatabase principlesNetwork troubleshootingProgramming language knowledgeData restorationDocumentation skills

Required

Graduation from high school or equivalent

Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role

Detailed knowledge of commercially available operating systems and applications used by the agency

Detailed knowledge of help desk applications configuration as used for change/problem management

Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system

Detailed knowledge of user password security principles and practices

Working knowledge of database principles

Working knowledge of network domains and login procedures

Working knowledge of web browser capabilities and the difference between intranets and the Internet

General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications

General knowledge of network troubleshooting

Ability to create and use disk images

Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy

Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors

Ability to restore data from backup media

Must be able to pass a criminal background check before starting work

You must be able to work Pacific Time work hours Mon Fri, 8AM 5PM on site