OpenAI · 5 hours ago
IT Support Specialist
Seattle, WA
Full-time
Onsite
New Grad, Entry LevelOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As a Frontline IT Support Specialist, you will be the first point of contact for hardware, software, and network issues, resolving support requests and collaborating with teams to improve workflows.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests
Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents
Qualification
Required
Strong technical expertise in macOS (with working knowledge of Windows as a plus)
Identity and device management (Azure AD, Jamf, Intune)
Enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products
Excellent written and verbal communication skills
Highly driven and motivated with a proactive approach to problem solving and continuous improvement
Precision and attention to detail in work
Customer-first mindset and ability to clearly explain technical details to diverse audiences
Benefits
Relocation assistance is available.
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
Founded in 2015
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
2026-01-25
MIT Technology Review
2026-01-25
MIT Technology Review
2026-01-25
Company data provided by crunchbase