American Express ยท 21 hours ago
Senior Analyst - Control Management Issues, Events & Remediation
New York, NY
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $125K/yr
2+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. They are seeking a Senior Analyst for their Credit & Fraud Risk Control Management team to ensure effective control management and remediation processes while collaborating with various business units.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Collaborate on investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis)
Support portions of the remediation process, these may include:
Tracking progress
Validating resolution efficacy and
Communicating status updates to stakeholders
Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support portions of the End-to-End (E2E) BU issue resolution process
Perform sample testing of specific issues to ensure resolution is complete and effective
Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes
Support sharing insights, better practices, themes, etc. across the enterprise
Qualification
Required
2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred
Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues
Experience investigating and conducting root cause analysis to address repeated operational risk issue types
Facilitating quality assurance on documentation of operational risk issues and events
Recommendation of remediation process for operational risk issues and events
Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting the BU E2E issue resolution process
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-09
2026-01-09
The Motley Fool
2026-01-06
Company data provided by crunchbase