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RDV Corporation · 3 days ago

Wakestream Marine Service and Support Specialist

Holland, MI

Full-time

Hybrid

Mid Level

3+ years exp

RDV Corporation is seeking a detail-oriented Marine Service and Support Specialist to provide exceptional service to clients and guests aboard various marine vessels. The role involves maintaining the interior of the vessels, ensuring high standards of cleanliness, and collaborating with the team to enhance the guest experience.

Financial Services

Hiring Manager

Tamara Walston Iakiri

Responsibilities

Provide exceptional service to clients and guests on various marine vessels including cocktail and dining service, proactive provisioning, and interior/exterior cleaning as needed

Maintain interior of the vessels ensuring standards are met through regular cleaning and organizing. This includes but is not limited to tidying common spaces, making beds, cleaning bathrooms, etc

Collaborate with the Wakestream Marine team to provide a safe, clean, and enjoyable experience to guests aboard the vessels

Maintain awareness of clients’ food and beverage preferences

Maintain knowledge of and follow proper table etiquette, service, and entertaining protocol

Obtain yachting skills including how to maintain vessels, vehicles, and equipment in pristine and ready condition. This will include washing, cleaning, detailing, and managing inventory

Maintain a courteous and professional demeanor with clients and guests at all times

Provide support for assigned trips, deliveries, or projects as needed and assigned by the Wakestream Service and Support Manager, Director of Marine Operations, or as coordinated through project planning with other Marine staff

Maintain knowledge of the location of all safety equipment. Remain proficient in its use and operation on each vessel and communicate any safety equipment needs to Captain or Service and Support Manager

Report maintenance and other problems to the vessel’s Captain and/or the Service and Support Manager

Maintain all marine facilities, vehicles, and properties to a high standard including storage facilities, dockage, and staff homes

Organize, maintain, and shop for inventory and supplies needed for daily operations

Exercise open communications with all other staff

Participate in job-related training as required (i.e. First Aid/CPR) as requested

Maintain standards as set by the leadership team

Serve as a back up and fill in as a lead when the Service and Support Manager is not present

Assist with special projects as assigned

Qualification

FoodBeverage serviceMarine service experienceTable etiquette knowledgeBoat maintenance skillsCustomer service skillsDetail-orientedTeam collaborationOrganizational skillsPositive attitudeConfidentiality

Required

A minimum of three years of experience serving food and beverages required

Demonstrated ability to follow proper table etiquette, service, and entertaining protocol

Must be willing to learn marine serving skills and terms and obtain credentials as needed

Must be a responsible, flexible, dedicated, and dependable person of highest integrity; neat and tidy in appearance; willing to dress in required uniform; organized and reliable; positive in attitude; and one who demonstrates pride in service which he/she provides

Must be attentive to details to assure the vessels are presented to 'Five Star' quality standards

Required to wear appropriate employer-provided safety equipment in performance of job

The clients' privacy is of critical importance; the highest level of confidentiality in the business and personal matters of the clients must be exercised at all times

Job requires travel; must have a valid passport

Requires lifting fifty (50) pounds to a maximum height of six (6) feet

Ability to stoop, bend, kneel, climb, and remain standing on feet for lengthy periods of time

Ability to work outdoors in all types of weather conditions

Ability to work at high heights

Work is performed in and around water; must have basic swimming skills