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Sycurio · 1 day ago

Deployment Engineer

United States

Full-time

Remote

Mid Level

Sycurio is a rapidly growing company that provides innovative solutions in the telecommunications sector. The Deployment Engineer will collaborate with Project Managers and Technical Architects to deploy and test Sycurio solutions, while also providing third-line support for existing customers.

ConsultingInformation TechnologyTechnical Support

Responsibilities

Build, test and deploy standard customer solutions as defined in low level design and test documentation. This includes be spoke deployments

Update and maintain low level design documentation throughout the delivery process as and when required to ensure “as built” documentation is provided to the support team when required

Troubleshoot and resolve technical faults/issues with the integrations during the deployments, escalating to senior team members as necessary

Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies

Become a Sycurio product subject matter expert (SME) - fully experienced in deployment of all Sycurio products/components - carry out installation/deployment coaching and training to 1 st/2nd level product support engineers and customer engineers where relevant

This list is not exhaustive and from time to time you may be required to undertake additional duties

Qualification

Telephony SIP & TDMLinux OS troubleshootingTCP/IP networkingCisco ISR configurationAWS EC2VPCsNetwork infrastructureWeb TechnologiesHigh quality documentation3rd-line support experienceProblem-solving skills