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Associa · 1 day ago

Part-time On-site Assistant Community Association Manager

Raleigh, NC

Part-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

Associa is a leading community association management company dedicated to providing quality service to association boards and homeowners. They are seeking a Part-time On-site Assistant Community Manager responsible for administrative support and overseeing the maintenance of office facilities to ensure contractual obligations are met.

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Responsibilities

Perform as the principal on-site administrator

Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated

Post updates to the CAMS association website

Respond constructively even when owners/contractors/others are upset

Responsible for the daily operation of the community/facilities pursuant to the policies and procedures established by the Association

Interact daily with Members

Resolve numerous issues so they stop there

Maintain good judgement, accuracy, and consistency in verbal and written communications

Work well independently, be well organized, and help others with reminders and staying ahead of deadlines throughout the year

Dependably follow through

Check voicemail and return calls by end of workday

Check email and return emails within 24 hours of receipt, by noon on Monday for emails received over weekends and by noon the first business day after holidays

Attend to association members’ and their guests’ requests

Produce work orders/Service requests

Assist Manager in distributing

General correspondence

Annual and Board Meeting Notices

Forward communications for others

Reserve meeting locations such as clubhouse, Front Office Conference Room

Work with Committee Chairs

Act as liaison for the Architectural Review Committee and maintain accurate records of ARC activity

Respond to incoming calls regarding information for homeowners regarding:

Maintenance and repair

Rules and regulations

Process general mailings

Produce and follow up on work orders/service requests

Create records requested by the board; providing administrative assistance it requests

Process, file and readily find association records

Distribute amenity access keys/cards. Protect security by maintaining accurate records of the keys and requests for them. Ensure requests for gate cards comply with board policy for number per unit and costs. Keep a record of each permissible transaction. Refuse graciously requests that exceed maximums

Maintain clubhouse reservations, including handling of payments and refunds for security deposits and cleaning through use of Vantaca

Other responsibilities include: Heavy computer work, copying, faxing