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Merrick Bank · 10 hours ago

VP (Compliance Support and Governance)

South Jordan, UT

Full-time

Onsite

Senior Level, Lead/Staff

12+ years exp

Merrick Bank is a subsidiary of CardWorks, Inc. focused on financial servicing expertise. The Vice President of Compliance Support and Governance will drive operational efficiency and ensure compliance activities align with the strategic direction of the bank.

BankingCrowdfundingFinancial Services

Senior Management

Responsibilities

Lead the governance, execution, and continuous improvement of the enterprise compliance framework, ensuring consistency, quality, and regulatory alignment across all business lines

Own the development, maintenance, and enterprise publication of compliance policies, standards, and procedures, including full lifecycle management of the Policy Manual and coordination of all policy reviews and approvals

Provide strategic oversight of compliance risk assessments, testing programs, issue management, findings, and remediation activities; perform quality reviews and ensure enterprise consistency in methodology, documentation, and execution

Direct preparation and delivery of compliance reporting and materials for senior leadership, management committees, the Board of Directors, and regulators; ensure ongoing exam and audit readiness across the department

Establish and administer centralized compliance calendars covering risk assessments, testing schedules, policy reviews, Regulation W analyses, CFPB submissions, and key regulatory commitments; monitor execution, track milestones, and escalate gaps or delays

Lead issue and findings governance, including ownership assignment, validation and pre-closure reviews, milestone tracking, escalation protocols, data integrity, consistent mapping/tagging, and ongoing oversight of open findings in Archer

Oversee enterprise complaint management governance, including regulatory liaison with FDIC, UDFI, and BBB; lead quality review and challenge of business line responses; identify emerging consumer compliance risks and improvement opportunities through trend analysis

Aggregate and analyze compliance metrics, trends, findings, and emerging risks across product and business teams to inform leadership decision-making and strengthen enterprise risk posture

Design, maintain, and enhance standardized compliance templates, tools, and methodologies for assessments, testing, issue management, reporting, and governance processes

Partner cross-functionally with business leaders, Compliance, CWS, Risk, Legal, and Internal Audit to ensure consistent interpretation and application of compliance requirements and effective execution of remediation

Lead departmental operational excellence by optimizing workflows, eliminating redundancies, implementing best practices, and continuously strengthening compliance operating effectiveness

Oversee compliance training strategy, development, deployment, monitoring, and issue resolution to ensure enterprise awareness and accountability

Mentor, develop, and engage compliance team members; foster a high-performance culture grounded in critical thinking, innovation, accountability, and continuous improvement

Drive employee engagement initiatives and translate employee survey feedback into documented action plans that strengthen team effectiveness and retention

Maintain and govern compliance knowledge platforms and tools, including SharePoint, MyNet Roles and Responsibilities, and other compliance-related systems and repositories

Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight

Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear

Responsible for complying with all of the Bank’s internal control policies and procedures

Responsible for understanding and complying with all laws and regulations to which the Bank is subject

Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts

Qualification

Compliance framework designRegulatory banking experienceTeam-buildingLeadershipAnalytical skillsMicrosoft Office proficiencyExcel proficiencyCommunication skillsIndependent decision-makingProblem-solving skillsInterpersonal skillsCritical thinkingFlexibility

Required

12+ years of compliance and regulatory banking experience in consumer credit cards or equivalent educational experience required

Advanced knowledge of banking laws and regulations

Demonstrated ability to design and implement scalable compliance frameworks

Strong analytical, strategic, and problem-solving skills with the ability to manage complex processes

Advanced communication and presentation skills, capable of interacting with executive leadership, external partners, and regulators

Proven leadership and team-building abilities in a fast-paced, dynamic environment

High level of professional judgment, integrity, and accountability

Proficiency in Microsoft Office and familiarity with compliance management platforms

Ability to foster teamwork, critical thinking, and a culture of accountability

Flexibility to adapt to changes in the regulatory environment and organizational priorities

Independent decision-making and sound judgment

Effective leadership and interpersonal skills to guide, mentor, and develop compliance staff

Intermediate to advanced proficiency in Excel (including VLOOKUP and pivot tables) for data analysis and reporting

Familiarity with SharePoint and internal compliance management systems (e.g., Archer)

Preferred

A minimum of 5 years of direct people leader experience is preferred

Applicable certifications strongly preferred (CRCM, CAMS, etc.)

Benefits

Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition