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Texas Regional Bank · 23 hours ago

Branch Manager - Dallas, TX

DFW Metroplex

Full-time

Onsite

Mid, Senior Level

3+ years exp

Texas Regional Bank is seeking a Branch Manager to oversee the administration and daily operations of TRB Financial. The role involves managing staff, ensuring compliance, and promoting sales and community engagement to achieve banking center goals.

FinanceFinancial ServicesWealth Management

Growth Opportunities

Responsibilities

Lead day-to-day operations of the banking center, ensuring compliance, security, and service excellence

Supervise and develop staff, fostering a culture of empathy, professionalism, and performance

Monitor lobby personnel performance. When appropriate, conduct coaching for improved performance and engage in disciplinary action steps with Human Resources, when necessary

Support client onboarding and product delivery, ensuring seamless and personalized experience

Maintain audit readiness and uphold internal control standards

Maintain working knowledge of all the Bank’s products, services and service charges

Act as TRB Financials ambassador within the community, building trust and visibility through active community involvement

Cultivate relationships with local businesses, nonprofits, schools, churches, and civic organizations

Represent TRB Financial at community events including but not limited to Chamber of Commerce meetings, and neighborhood initiatives

Champion financial literacy and inclusion through workshops, pop-ups, and outreach programs

Promote TRB Financials Workplace Banking and Community-Based Banking initiatives

Organize and participate in mobile banking events and community activations

Track and report on engagement metrics, outreach efforts, and partnership outcomes

Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures

Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects

Carry out management responsibilities in accordance with the Bank’s policies and applicable laws and regulations. Responsibilities may include:

Interviewing, hiring, and training employees

Planning, goal setting, assigning and directing work toward individual accountability based on the bank’s strategic objectives

Appraising, rewarding and disciplining individual employees in a performance-driven environment

Addressing complaints and resolving problems of customers and employees

Comply with federal and state regulations as well as all established Bank policies and procedures

Perform other duties as assigned

Qualification

Banking experienceSales developmentLeadership skillsCustomer serviceMicrosoft Office SuiteBilingual in EnglishSpanishOrganizational skillsInterpersonal skillsDecision-making skills

Required

Demonstrate ability to lead, motivate and influence others

Excellent analysis, observation and decision-making skills

Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned

Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community

Ability to work under high pressure situations and a stressful atmosphere and then should remain composed

Strong acumen for sales development and coaching

Strong organizational skills

Proficiency with Microsoft Office Suite

One year or more of cash handling and/or customer service experience

Sound knowledge of general bank operations

Strong customer relations and interpersonal skills

Must be physically present in the Bank to perform the job duties