Wheels, LLC · 21 hours ago
Supervisor, Invoice Disputes
Alpharetta, GA
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $85K/yr
5+ years expWheels, LLC is a company focused on fostering a culture of excellence and innovation. They are seeking a Supervisor for their Invoice Disputes team who will oversee day-to-day activities, ensure prompt case resolution, and support team workflow while maintaining accurate documentation and communication with stakeholders.
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Responsibilities
Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA timeframes
Monitor and assign incoming case workload based on complexity and priority; triage operational escalations and elevate strategic risks to the Manager
Conduct quality checks and coach team members on resolution practices, client communication, and case documentation
Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health
Maintain up-to-date process documentation and participate in the revision and implementation of SOPs
Support onboarding, coaching, and training of new and existing team members
Assist in escalated case handling, client communication, and ensuring service-level expectations are met
Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction
Supervises 15-20 team members and provides performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets
Qualification
Required
Bachelor's degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience)
Minimum 2 years of experience in a supervisory or team coordination or team lead capacity required
Experience with Salesforce, SAP, or other case management and financial tracking tools
Advanced Excel skills (pivot tables, data analysis, and reporting) is highly preferred
Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA timeframes
Monitor and assign incoming case workload based on complexity and priority; triage operational escalations and elevate strategic risks to the Manager
Conduct quality checks and coach team members on resolution practices, client communication, and case documentation
Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health
Maintain up-to-date process documentation and participate in the revision and implementation of SOPs
Support onboarding, coaching, and training of new and existing team members
Assist in escalated case handling, client communication, and ensuring service-level expectations are met
Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction
Supervises 15-20 team members and provides performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets
Analytical Thinking: Ability to assess large data sets and identify trends in invoice discrepancies
Problem-Solving: Proactively finds solutions to prevent recurring disputes and streamline resolution processes
Attention to Detail: Ensures accuracy in financial data analysis and dispute resolution
Cross-Functional Collaboration: Works effectively with internal teams to resolve disputes and implement process improvements
Process Optimization: Identifies opportunities to improve invoice management and dispute resolution efficiency
Preferred
5 years of experience in invoice processing, dispute resolution, or billing operations preferred
Company
Wheels, LLC
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service.
1001-5000 employees
H1B Sponsorship
Wheels, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$0.21M2024-06-27Series Unknown
2013-04-09Grant· $0.1M
2012-06-12Grant· $0.11M
Leadership Team
Shlomo Crandus
Chief Executive Officer
Tim O'Hara
Senior Vice President, Chief Information Officer
Recent News
2025-10-24
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2025-09-12
Company data provided by crunchbase