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Duncan-Parnell Inc. · 23 hours ago

IT Technical Support Analyst

Charlotte, NC

Full-time

Hybrid

Entry Level

1+ years exp

Duncan-Parnell Inc. is seeking a detail-oriented and tech-savvy IT Technical Support Analyst to join their team. This role involves maintaining and optimizing IT infrastructure, supporting team members with technical needs, and ensuring seamless operations.

Construction

Culture & Values

Responsibilities

Remotely image and configure laptops for both Windows 11 and macOS environments

Ensure all devices are updated, secure, and compliant with organizational standards

Manage IP addresses, DNS entries, and related network configurations

Troubleshoot and resolve connectivity issues efficiently

Oversee and resolve helpdesk tickets, ensuring timely responses and high customer satisfaction

Document recurring issues and propose solutions to minimize downtime

Assist in organizing and managing IT inventory, including tracking and lifecycle management

Ensure accurate records of assets for budgeting and planning purposes

Develop and manage IT-related forms and cybersecurity policies

Ensure compliance with regulatory standards and best practices

Administer Duo authentication, manage passwords, and configure VPN access for users

Monitor and resolve access-related issues proactively

Maintain and execute a server update schedule, ensuring regular updates and maintenance for servers and computers

Monitor server health and address potential issues proactively

Manage and configure TriPOS credit card machines and their associated IP addresses

Troubleshoot and resolve issues with payment systems as they arise

Configure, manage, and troubleshoot GoTo Phone systems for efficient communication

Ensure proper setup and operation of VoIP systems across the organization

Operate and manage the Barracuda spam filter, ensuring email security and minimizing threats

Regularly update spam filter configurations to align with evolving threats

Purchase and order Verizon phones, ensuring devices meet organizational needs

Manage mobile device inventory and support end-user issues

Assist with IT-related procurement, including hardware, software, and telecommunications equipment

Establish and maintain vendor relationships for optimal pricing and support

Qualification

Windows 11MacOSIP address managementCybersecurityDuo authenticationVPN technologiesHelpdesk ticketing systemsIT asset managementWindows ServerGoTo Phone administrationVoIP technologiesSpam filtersOrganizational skillsProblem-solving skills