Hy-Vee, Inc. · 1 day ago
Customer Service Specialist
Amber Specialty Pharmacy, S 152nd St, Omaha, NE
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrAmber Specialty Pharmacy is committed to unmatched patient care, seeking a Customer Service Specialist to support clients with complex health needs. The role involves managing patient interactions, facilitating communication between patients and healthcare providers, and ensuring excellent service delivery.
Organic Food
Responsibilities
Explains all Company programs and services to patients and provider’s office staff, including what to expect with Company specialty services, contents of shipments, and patient rights
Acts as a liaison between Company, patients, insurance, Pharma, and provider’s offices via phone, fax, and email communications
Contacts patients to provide onboarding welcome calls, schedule new medication deliveries, confirm demographic and address information, and inform them of any copayment responsibilities
Enters data requirements into tracking software. Transfers call to clinical staff for clinical education/assessment activities
Places monthly refill reminder calls to patients; refers patients to the clinical pharmacist or nurse as needed
Communicates with patients as needed based on prescription refills and refers any medication or illness-related questions or concerns to a board-licensed healthcare professional, including but not limited to pharmacists, nurses, or supervised pharmacy interns
Notifies appropriate staff of relevant information gathered during calls to providers or patients that may affect a patient’s disease state, medication regimen or method of funding
Records and processes orders and/or inquiries received by mail, telephone and/or through direct patient contact
Provides timely response to patient inquiries by telephone and/or email in an inbound or outbound manner, consistent with service and quality standards
Maintains documentation of calls to and from patients, caregivers, insurance, providers, and Pharma
Creates patient activities as a reminder for the following tasks, including, but not limited to, follow-up calls, clinical assessments, referrals to Case Management, initiation of discharge, patient letter mailings, or other reminders as it relates to the patient’s care
Must maintain the established workflow within the patient care department and adhere to the company/department’s Policy and Procedure manual
Adheres to all company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual
Qualification
Required
High School Diploma or equivalent
Working knowledge of the healthcare industry
HIPAA trained and /or the ability to work with and protect highly confidential patient and employee information
Proficient with MS Excel, Word, and Outlook
Demonstrated ability to meet tight deadlines
Must be detail oriented with a high degree of accuracy
Ability to work with all levels of internal management and staff, as well as outside clients and vendors
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
The ability to observe details at close range (within a few feet of the observer)
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable)
Preferred
Working knowledge of Medicare, Medicaid, and Commercial Insurance related to pharmacy billing, prior authorizations, insurance verification, and medical terminology
Must be knowledgeable in Medicare, Medicaid, Commercial insurance, and renal programs and how they apply to transplant and specialty patients
Knowledgeable in the process of insurance verification and online prescription adjudication
Benefits
Six paid holidays
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
Founded in 1930
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Chairman of the Board/CEO
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase