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Citizens · 10 hours ago

Commercial Card Fraud Strategy Leader

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Onsite

Senior Level, Lead/Staff

$146K/yr - $178K/yr

10+ years exp

Citizens is seeking a Commercial Card Fraud Strategy Leader who will lead the end-to-end strategy, analytics, and program oversight for fraud and credit risk within the Commercial Credit Card portfolio. The role involves building advanced fraud detection capabilities and driving operational excellence while ensuring compliance with corporate and regulatory requirements.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Lead end-to-end reviews of current fraud and credit risk management capabilities, strategies, and controls

Oversee and monitor the Commercial Credit Card portfolio to reduce credit and fraud losses, mitigate employee misuse, and balance customer experience

Identify risks, develop controls, and evaluate their effectiveness, escalating issues as appropriate

Deliver timely escalation of risk issues to senior management and collaborate on action plans

Build and mentor a team of data scientists and analysts to develop and implement advanced machine learning and statistical models for fraud detection and prevention

Drive portfolio fraud analytics across customer segments, providing actionable insights for risk strategies

Develop predictive models to monitor and mitigate emerging fraud threats, integrating real-time detection with engineering and IT teams

Use data-driven insights to recommend improvements to fraud prevention systems and technologies

Develop a comprehensive fraud risk management program for Commercial Card and Expense products, including key indicators for tracking and reporting

Partner with internal stakeholders, external vendors, and customers to launch and update risk controls across products

Act as Business Segment Relationship Manager (BSRM) for vendor partnerships, ensuring compliance with Third Party Risk Management requirements

Collaborate with audit, business segment, and corporate risk teams to address issues and support strategic goals

Manage, mentor, and develop a team within the Fraud Strategy & Analytics group, fostering a collaborative, innovative, and high-performance culture

Establish team goals, measure performance, and ensure alignment with company objectives

Drive operational efficiencies and scale through process improvements, automation, and staff development

Develop chargeback management strategies for card issuing and travel businesses

Responsible for creation and approval of risk assessments for new product launches/enhancements

Update documentation regularly, including credit policies, procedures, and process flows

Ensure adherence to corporate and business unit policies and regulatory requirements

Qualification

Fraud strategyData analyticsMachine learningPredictive modelingStatistical analysisFraud detection platformsPayment processing systemsMS Office proficiencySQL proficiencyR proficiencySAS proficiencyCommunication skillsOrganizational skillsProblem-solving skillsTeam leadership

Required

10+ years of experience in fraud strategy, fraud prevention, data analytics, or risk management

5+ years of experience in fraud risk management at commercial card issuers

Deep expertise in identity and payment fraud methods, tools, and processes for prevention, detection, and fraud operations

Advanced proficiency in data science techniques, including machine learning, predictive modeling, and statistical analysis

Experience with fraud detection platforms, rule engines, and data visualization tools

Strong understanding of payment processing systems, card networks, and risks specific to card transactions and corporate expense management

Excellent analytical, organizational, and problem-solving skills

Strong verbal and written communication skills, with the ability to present requirements and issues clearly

Ability to lead multiple projects simultaneously, prioritize effectively, and thrive in a fast-paced, evolving environment

Proficiency in MS Office suite and analytical tools such as Python, R, SQL, and/or SAS

Bachelor's degree required; advanced degree preferred. In lieu of a degree, additional years of segment-specific or risk-related experience may be considered

Preferred

Experience in underwriting (credit) and card fraud/disputes

Knowledge of risk management principles and regulatory compliance requirements

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees