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NEOGOV · 2 weeks ago

Learning Management System Technician - Computer Based Training Officer

Moreno Valley

Full-time

Onsite

Entry, Mid Level

$68K/yr - $93K/yr

2+ years exp

The County of Riverside's Agency Education/Information Services Division at Riverside University Health System's Medical Center is seeking a Computer Based Training Officer. This role involves planning, designing, developing, and authoring computer-based training programs and providing support to staff in their use of these training resources.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Administer Learning Management Systems (LMS)

Develop and Maintain eLearning Modules

Technical Expertise

Project & Time Management

Customer Service & Communication

Organization & Collaboration

Reporting & Stakeholder Communication

Videography (Preferred)

Plans, develops and coordinates Computer Based Training programs and other computer-related training needs for the Department utilizing Learning Management Systems Software and Content Development Software

Consults with supervisory and management staff to interpret subject matter and develop course content

Edits and modifies program materials according to specific legislative changes or other necessary requirements; develops instructions and screen dynamics; creates appropriate graphics to reinforce content

Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow up on and report aged calls to ensure a timely response

Inform and train users in a web browser and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction

Prepare training, support, technical documentation, and procedures for educational and staff development

Manage and support Learning Management Systems environment similar to: (Moodle, Health Stream, Sakai. EdApp, etc.)

Troubleshoot Learning Management System (LMS) issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, and web (browser) errors, account management, and coach users in correcting reported problems

Front-End web development, to locate, design and use graphics, multi-media elements, and links in web page design; map and maintain consistency in the flow of the site; evaluate use and usability of assigned sites

Maintain the integrity of site information (i.e., updated data, relevant links) updating content, and system changes

Develop quality and content standards based on industry standards, management preferences, and available resources

Plan and coordinate multi-media productions, using videos, presentation programs (Adobe Captivate, Power-Point, etc.), audio & video editing, media, and printed communication

Plan, develop, and produce multimedia programs for educational, public information, and training purposes; consult with management, training, and technical staff to determine goals and objectives, and the content and format of planned multimedia programs

Perform post-production work such as editing, sound recording, dubbing and mixing, special effects, titles and graphic, narration, and duplication of completed programs

Operate video and sound recorders and other production and editing equipment; perform routine maintenance and minor repair work on media equipment; clean and repair equipment as necessary

Qualification

Adobe CaptivateLearning Management SystemsVideo Production SoftwareAdobe Creative Cloud SuiteGraphic Design SkillsMoodlePowerPointMicrosoft OfficeCustomer ServiceCommunication Skills

Required

Two years as a Training Officer or Senior Training Officer with Riverside County

Two years of planning, filming, developing, and editing videos, online training, and/or blended learning

Experience with eLearning authoring tools and video production software and applications (such as Adobe Premier, Adobe Audition, Adobe After Effects, Adobe Photoshop, Adobe Captivate, Final Cut Pro, PowToon, etc.)

Three years of planning, developing and conducting staff development and/or training for staff

Knowledge of the principles of staff development and training

Knowledge of principles, methods and techniques used in developing the application of software for training

Knowledge of video production software (such as Adobe Premier, Final Cut Pro, etc.) and video development

Knowledge of employee training resources and trends

Knowledge of techniques and methods of orientation and in-service training

Knowledge of methods and techniques of evaluating the effectiveness of training programs

Ability to develop computer software training programs for the instruction of staff

Ability to create cutting-edge interactive learning activities and multimedia content such as Web-based Training, eLearning courses, Instructional Training Videos, and Micro-Learn Videos

Ability to work effectively with departmental personnel, vendors and staff of other agencies

Ability to identify training needs and recommend training programs

Preferred

Experience with file transfer programs and SCORM file programs

Experience creating and managing online learning modules

Experience with Adobe Captivate

Experience with Adobe Creative Cloud Suite

Basic Graphic Design Skills and knowledge & experience pertaining to Photoshop, Illustrator, Adobe Suite, etc

Experience with PowerPoint

Experience with Microsoft Office

Experience with Moodle, HealthStreem or other Learning Management Systems

Having experience and technical knowledge in videography/photography (including filming and video content creation)

Familiarity with camera operation, lighting, and video editing is very beneficial for multimedia projects

Benefits

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual): 0 < 3 year = 80 Hours (10 Days) 4 < 9 years = 120 Hours (15 Days) 10 or more years = 160 Hours (20 Days) Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period. Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.