PCMA Greater Midwest Chapter · 1 day ago
Director, Enterprise Systems, Technology & Data
Chicago, IL
Full-time
Hybrid
Director/Executive
7+ years expPCMA Greater Midwest Chapter is seeking a Director of Enterprise Systems, Technology and Data to provide strategic leadership and oversight for their technology ecosystems. The role focuses on ensuring the security, scalability, and alignment of core business platforms while managing a team to deliver a high-performing environment.
Hospitality
Responsibilities
Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles
Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security
Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems
Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards
Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions
Maintain PCMA’s data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance
Support 99.5% uptime targets and disaster recovery readiness
Ensure timely resolution of user support requests, improving response time and service quality
Lead cross-departmental projects ensuring scope, timelines, and deliverables are met
Manage vendor relationships, contracts, and performance
Maintain accurate IT asset inventory and ensure staff are trained on systems
Represent the organization professionally with internal and external stakeholders
Manages Help Desk Specialist responsible for end user systems and hardware support and training
Ensure that a thorough staff training plan is in place and implemented
Ensure that all IT and MDM network policies are maintained and enforced
Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues
Ensure that PCMA’s IT asset inventory is tracked and kept up to date
Qualification
Required
Deep understanding of Salesforce configuration, integration, APIs, and ISV management
Strong knowledge of network infrastructure, cloud platforms, and cybersecurity practices
Familiarity with Agile methodologies, SDLC, DevOps, and integration tools such as MuleSoft or Zapier
Experience with enterprise backup solutions, database monitoring, Microsoft 365 administration email systems, and telephony administration
Excellent written and verbal communication skills
Strong leadership, team-building, and mentoring capabilities
Ability to work under pressure, manage multiple priorities, and meet deadlines
Strategic thinker with strong analytical and problem-solving skills
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
A minimum of seven to 10 (7 to 10) years of progressive IT experience including enterprise systems and infrastructure management
Proven problem-solving experience with multi-platform and multi network subnet environments
Proven ability to organize, structure and complete projects within established deadlines required
Prior experience supervising technical teams or leading cross-functional projects
Strong experience with Microsoft Windows, Microsoft 365 administration, Salesforce, AMS platforms, enterprise servers, enterprise backup solutions, networking, and firewall administration
Demonstrated ability to implement and support enterprise application and cloud environments
Excellent communication skills, both verbal and written, are necessary
Must also demonstrate a sense of urgency, take initiative, sense of ownership of their work, strong team player, constant desire to improve, positive attitude, and willing to learn and adapt to a modern cloud-first environment
Flexibility to work extra hours, some weekends, and infrequent travel as needed
Hybrid work schedule expected, with designated in-office days of Tuesday, Wednesday, and Thursday
Occasional after-hours work or travel may be required
Ability to perform work utilizing a computer for extended periods of time
Ability to sit or walk for extended periods of time in performing the work
Ability to pull or push objects of varying weights in performing the work
Ability to grasp objects utilizing fingers (fine motor manipulation)
Ability to travel by air or ground transportation as required in performing the work
Ability to lift up to fifteen pounds
Company
PCMA Greater Midwest Chapter
The Greater Midwest Chapter of the Professional Convention Management Association (GMC PCMA) was founded in 1993.
11-50 employees
H1B Sponsorship
PCMA Greater Midwest Chapter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase