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Capital Vacations · 1 week ago

Now Hiring Front Desk / Tour Reception

Sedona, AZ

Full-time

Onsite

New Grad, Entry Level

Capital Vacations is dedicated to delivering quality vacations to its members and guests. They are seeking a Front Desk / Tour Receptionist to provide customer service, handle administrative duties, and ensure an enjoyable experience for guests.

HospitalityResorts

Responsibilities

Greet and check-in guest

Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants

Resolve customer complaints

Run and prepare reports – opening and closing

Answer phones

Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)

Provide information to guests about the area, including directions and show information

Work with theater staff, and other vendors to reserve entertainment

Distribute vouchers for shows, and restaurants

Prepares count and profiles of tours for the entire day

Updates numbers to Sales Managers as more tours are added

Communicates with Admin Manager or Leads with unusual tours/gifts

Maintains clean lobby and refreshment stations

Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day

Other duties as assigned