Managed Services Consultant jobs in United States
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JeffreyM Consulting · 21 hours ago

Managed Services Consultant

positionUnited States
timeContract
remoteRemote
seniorityMid Level
date3+ years exp

JeffreyM Consulting is seeking a digitally savvy and client-centric Managed Services Consultant to support enterprise clients in optimizing their use of their product. The role involves managing platform configurations, providing consulting for digital transformation, and ensuring client satisfaction through effective support and training.

Staffing & Recruiting
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Comp. & Benefits

Responsibilities

Own and manage client-specific platform configurations and performance optimization
Deliver ongoing consulting to maximize the value of the client's capabilities across paid, earned, and owned media
Support implementation and use of client's product for customer service operations through CCaaS integrations
Provide strategic guidance based on data insights and client goals
Train and enable client users on platform functionality, workflows, and new features
Ensure client satisfaction and success by aligning platform use with business outcomes
Identify and close gaps in platform use cases and client expectations
Act as the primary point of contact for day-to-day support and issue resolution
Collaborate cross-functionally with internal stakeholders including Customer Success, Solutions Engineering, and Product teams

Qualification

SaaS platform managementCCaaS technologiesDigital marketing supportSprinklrGoogle AdsMeta Ads ManagerLinkedIn Campaign ManagerCommunication skillsTime managementProblem-solving skills

Required

3–5 years of experience in SaaS platform management, marketing technology, or enterprise client support
Demonstrated experience using Sprinklr, Hootsuite, Sprout Social or other comparable enterprise social and advertising platforms
Working knowledge of CCaaS technologies and contact center operations
Experience supporting digital marketing or customer experience campaigns with an understanding of advertising performance metrics
Experience in Paid Social Activation
Strong communication skills to interface with both technical and non-technical stakeholders
Exceptional time management, documentation, and problem-solving skills
Ability to translate complex client needs into platform configurations and service solutions
A proactive, team-oriented mindset with a passion for client success

Preferred

Experience in digital customer experience transformation projects
Familiarity with advertising platforms such as Google Ads, Meta Ads Manager, or LinkedIn Campaign Manager
Understanding of enterprise workflows for publishing, listening, and reporting
Knowledge of customer journey mapping and real-time insights tools

Company

JeffreyM Consulting

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Founded in 2006, JeffreyM is a trusted staffing supplier solving contingent workforce challenges for small, medium, and fortune 500 companies like Meta, Dropbox, and Microsoft.
dateFounded in 2006
location
Seattle, Washington, US
people-size201-500 employees
web-link
http://www.jeffreym.com

Funding

Current Stage
Growth Stage

Leadership Team

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Alicia Huerta
Microsoft Partner Engagement Manager at JeffreyM Consulting
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Antoniya Savovic
Microsoft Partner Engagement Manager at JeffreyM Consulting
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Company data provided by crunchbase