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Liebherr USA · 21 hours ago

Desktop Support Specialist

Saline, MI

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Liebherr USA is a successful international company seeking a Desktop Support Specialist. This role serves as the central point of contact for IT-related incidents and service requests, providing first line support and ensuring customer satisfaction through effective service delivery.

Mechanical Or Industrial Engineering

H1B Sponsor Likely

Responsibilities

Perform onsite desk side support as first call to troubleshoot and resolve all desktop/laptop issues for end users

Schedule, deliver and install hardware, software and related equipment in a Windows based environment and provide system support and network connection

Maintain and account for inventory of IT components and record, track and escalate calls through established tracking system

Provides a high standard of desktop service and maintains quality workmanship standards by utilizing efficient process procedures and operations

Performs other related duties as required to accomplish the objectives of the position

Provide dedicated onsite technical support in diagnosing, troubleshooting and repairing basic hardware, software and peripherals

Ensure quality service and customer satisfaction for critical first-time resolution of calls

Knowledge of how to assemble and disassemble personal computer components, including cabling

Qualification

Desktop supportWindows environmentHardware installationSoftware installationMicrosoft certificationCustomer serviceTroubleshootingTechnical support

Required

High school diploma or GED with 0-1 years of relevant position-related experience; or 1-2 years of related experience; or a combination of education and experience

Possesses a moderate understanding of general aspects of the job

Works under the close direction of senior personnel in the functional area

May require 0-1 year of general work experience

Works under moderate supervision

Gaining or has attained full proficiency in a specific area of discipline

Typically requires 1-3 years of related experience

Works independently within established procedures associated with the specific job function

Has gained proficiency in multiple competencies relevant to the job

Typically requires 3-5 years of related experience