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Coinstar · 1 day ago

Manager, Software Engineering (Kiosk)

United States

Full-time

Hybrid

Mid, Senior Level

$138K/yr - $179K/yr

7+ years exp

Coinstar is transforming how they serve their customers by blending physical and digital worlds to provide everyday financial solutions. As the Manager of Software Engineering, you will lead teams to design, develop, and support kiosk-based software, ensuring delivery of secure and scalable solutions while collaborating with multi-functional teams.

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Culture & Values

Responsibilities

Lead a team of software engineers and UI/UX designers focused on kiosk solution development, ensuring alignment with company objectives and consumer requirements

Oversee and integrate the end-to-end software development lifecycle for applications, including QA processes from requirements, architecture through deployment and production support

Provide direct leadership, mentorship, and guidance to a dedicated Quality Assurance (QA) team, ensuring robust test planning, execution, and defect management

Facilitate major technology decisions and architectural reviews impacting kiosk platforms

Uphold best practices in coding, security, performance, and CICD for all kiosk software deliverables, and encourage automation in QA processes

Collaborate with hardware engineering and product teams for seamless integration of hardware, firmware, and software components, coordinating quality checkpoints

Implement meticulous testing, release management, and quality assurance across all deployments, prioritizing defect prevention and timely resolution

Maintain strong vendor relationships to uphold service-level agreements (SLAs) for kiosk operations and support

Drive process improvement and increased automation across kiosk software development and support operations

Foster team capacity planning and forecasting to ensure on-time delivery of kiosk initiatives

Coach, mentor, and develop kiosk engineering and QA staff for both technical skills and leadership potential

Qualification

C#/C++.NETDevOpsRelational databasesKiosk software developmentUI/UX designCICD technologiesAgile project deliveryQuality AssuranceTeam leadershipCommunication skillsProblem-solving

Required

BS degree in Computer Science, Computer Information Systems, or comparable work experience

7+ years of experience managing full lifecycle software development, from design through release and support of customer-facing software, ideally in a kiosk-based or similar environment

Experience leading software engineering teams working with C#/C++, .NET, and relational databases (e.g., SQL Server) in a DevOps environment

Background in software development for physical devices such as kiosks, point-of-sale systems, IoT devices, or similar connected or physical devices

Familiarity with modern development tools and frameworks such as DevStudio, Team Foundation Server, Entity Framework, etc

Demonstrated development and management skills concerning information systems policies and procedures

Strong technical capabilities to provide guidance in technology and architecture direction

Ability to attract talent, encourage the organization, and develop the next generation of leaders

Ability to build trusting, significant relationships with peers and partners, both internal and external

Extremely strong communication skills both verbally and in presentation form

Deep interest in technology and a creative approach to problem-solving

Ability to manage distributed teams across multiple time zones serving country level unique business needs

Highly analytical, customer and team oriented, and have an ability to work independently under time constraints

Strong organizational, leadership, decision making, and problem-solving skills

Strong understanding of success metrics for a high performing development teams

Skilled in CICD technologies and concepts

Support ongoing skill development and continuous learning

Preferred

Desired experience with FinTech products with multiple partner integrations powering overall customer experience

Experience working in heavily distributed global systems with high volumes of event data interface offloading to a central repository preferred

Experience leading onshore and offshore engineering teams responsible for developing a portfolio of intuitive consumer products leveraging a content management system preferred

Skilled in leading UI/UX design sessions with a focus on intuitive, modern, stylistic and frictionless consumer experiences highly desired

Benefits

Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.

Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.

Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.

Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.

Work Environment – We offer a casual and flexible work environment with work from home options.