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Sierra Nevada Corporation · 22 hours ago

Military Fellowship Program: IT Support Technician

Sparks, NV

Full-time

Onsite

Mid Level

4+ years exp

Sierra Nevada Corporation is a global leader in aerospace and national security, seeking to provide fellowship opportunities to service members transitioning to the civilian workforce. As an IT Support Technician, you will provide computer, hardware, and software support to employees, including installing, troubleshooting, and servicing desktop/laptop computers and network equipment.

AerospaceCyber SecurityHardwareNavigationProduct DesignSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide computer, hardware, and software support to employees

Install, troubleshoot, service, and repair desktop/laptop computers and network equipment

Investigate information, network, and communications needs of employees

Make recommendations regarding software and hardware purchases

Qualification

IT technical standardsTroubleshooting skillsCustomer care philosophyProject managementKnowledge sharingCommunication skillsTeam collaboration

Required

Currently serving as ACTIVE DUTY military and be eligible to participate in the DoD Skillbridge program

Associate's Degree in a related field of study with 4 or more years of relevant experience

Higher education may substitute for relevant experience

Relevant experience may be considered in lieu of required education

Customer/solution ownership, an overall drive for excellence

Team focused with the capacity for knowledge sharing

Strong written and verbal communication skills with end users

Drive to maintain current knowledge of industry trends and potential impact on the business

Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

Ability to understand user and business needs and translate to technical solutions

Ability to manage small IT projects

In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

Comprehensive troubleshooting skills of industry standard hardware and software products/services