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Kemper · 1 week ago

Bilingual Sales Agent II

Goodyear AZ

Full-time

Onsite

New Grad, Entry Level

$14.70/hr - $22.02/hr

0+ years exp

Kemper is one of the nation’s leading specialized insurers, and they are seeking a Bilingual Sales Agent II to support customers and agents by responding to inquiries and providing information on policy status and billing. The role involves maintaining customer service standards while handling various responsibilities related to customer interactions and escalations.

ConsumerFinancial ServicesInsurance

Responsibilities

Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing

Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems

Provides information and works to address customer concerns

Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area

Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current

Process payments while maintaining proper cash handling procedures

May be required to work in one or more retail locations based on staffing needs

Perform other related duties as assigned

Qualification

Bilingual in EnglishSpanishCustomer ServiceBasic computer knowledgeEffective communication skillsInterpersonal skills

Required

High School Diploma or GED required

Six months of Customer Service experience required

Bilingual in English and Spanish required

Ability to travel locally

Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc

Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience

Demonstration of strong customer service skills

Demonstration of effective oral and written communication skills

Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust

This is an in office position