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ClassLink · 22 hours ago

Engagement Manager- Ed-Tech- Western US

United States

Full-time

Hybrid

Mid, Senior Level

3+ years exp

ClassLink is an educational technology company that empowers over 26 million students and educators worldwide by providing secure, intuitive tools for teaching and learning. They are seeking a proactive Engagement Manager to develop and nurture relationships with school partners, ensuring product adoption and account health while delivering outstanding service and support.

E-LearningEducationSoftware

Growth Opportunities

Hiring Manager

Sharri (Siegel) Gesund

Responsibilities

Become an expert on all ClassLink products

Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products

Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink

Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc

Serve as the education and product expert to support customer understanding of ClassLink

Confidently conduct demonstrations of ClassLink virtually and during conferences

Help develop positive relationships between ClassLink and influential partner organizations

Ensure year-over-year customer retention and assist with renewal fee negotiations as needed

Host regional and virtual user group events with current and prospective customers

Attend conferences and events in assigned territories, engaging with potential and current customers

Maintain documentation for each customer internally

Leverage tools provided to understand customer health and intervene when needed

Maintain high levels of customer satisfaction and health

Serve as the education and product expert to support customer understanding of ClassLink

Deliver experiences that drive customer retention

Qualification

ClassLinkK-12 ed-tech knowledgeCustomer success toolsSalesforceProject managementAnalytical skillsMicrosoft Office SuiteGoogle SuiteZoom MeetingsCommunication skillsInterpersonal skillsOrganizational skillsLeadership skillsTime management

Required

Administrator-level experience with ClassLink

Diverse rostering experience

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent sales and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Ability to prioritize tasks and delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite or related software

Experience in presenting in virtual and online environments

Strong project management skills and the ability to be flexible when needed

Self-starter who can work independently

This role supports a West Coast territory and candidates must be located in the Pacific or Mountain Time zones

Bachelor's degree

3+ years experience in a senior consultative/account management role

Experience as a technology leader for a district office

Extensive knowledge of K-12 ed-tech marketplace

Unwavering passion to improve classroom learning and pedagogy

Bachelor's degree required. Master or postgraduate degree a plus

Work from home and willingness to travel up to 50% of the time

Preferred

PMP certification

Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)

Google Suite

MS Office Suite

SalesForce

Zoom Meetings

Benefits

Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays

Parental Leave : 12 weeks fully paid for all parents

Retirement : 401(k) with 0.5:1 company match

Comprehensive Health Coverage : Medical, dental, and vision plans

Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Volunteer Time Off: Give back through •ClassLink Cares• paid volunteer days

Lifelong Learning: Tuition reimbursement for continued education

Growth & Development: Coaching and internal programs to support career and personal growth

Supportive Culture: A workplace that values curiosity, compassion, and continuous learning

Connection & Community: Annual company retreats and team events with bright, fun coworkers