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WineFetch · 1 day ago

Client Success Specialist

United States

Full-time

Remote

New Grad, Entry Level

$34K/yr - $50K/yr

WineFetch is a company focused on customer success in the marine industry. The Client Success Specialist serves as a trusted advisor, supporting customer satisfaction and business opportunities through product demonstrations and solution optimization.

E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits

Responsibilities

Support existing IDS Marine customers by providing product walkthroughs, best-practice guidance, and solution optimization

Take on and support customer projects as assigned by the Director of Marine Dealer Relations, including special initiatives, targeted dealer engagements, and follow-up work to ensure successful

Conduct technical and functional demos for prospective dealers, with an emphasis on IDS Marine's products and services; including accounting, parts, service, sales, CRM and leadership insights

Financial workflows, and operational efficiency

Assist Sales and Relationship Managers during discovery sessions to understand dealer processes and requirements

Translate dealer business needs into clear IDS Marine solution positioning