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Bicycle Health · 23 hours ago

Regional Operations Director

United States

Full-time

Remote

Mid, Senior Level

$150K/yr - $190K/yr

5+ years exp

Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Regional Operations Director provides strategic leadership to patient-facing non-clinical teams, focusing on operational performance, team management, and stakeholder relations to enhance patient care and achieve business objectives.

Health CareHealth InsurancePersonal Health

Responsibilities

Co-develop and implement regional strategies aligned with overall business objectives

Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement

Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels

Manage the daily operations within the region to enhance efficiency and productivity

Provide guidance, training and support to regional managers and other staff members

Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture

Partner with the Sr. HRBP to identify and resolve performance issues within the team

Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes

Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity

Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement

Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities

Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations

Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget

Allocate resources effectively to maximize productivity and profitability across the region

Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region

Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission

Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations

Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes

Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives

Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions

All other duties as assigned

Qualification

Patient Operations ManagementFinancial AcumenData-Driven Decision MakingTeam BuildingOperational ImprovementsCross-Departmental CommunicationAdaptable LeadershipAnalytical MindsetProblem SolvingTime Management

Required

Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization

Must have at least 5-8 years experience directly managing staff

Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment

Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment

A proven track record of driving operational improvements and streamlining processes

Ability to lead and implement organizational changes and new initiatives smoothly

Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart

Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives

Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs

The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary

Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations

Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs