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Four Winds Casinos · 1 day ago

Guest Service Representative

South Bend, IN

Part-time

Onsite

Entry Level

1+ years exp

Four Winds Casinos is focused on providing an exceptional experience for its guests, and they are seeking a Guest Service Representative to promote the success of the player’s club. This role involves assisting guests with membership processes, promotional events, and ensuring a high level of guest service and satisfaction.

Gaming

Responsibilities

Enrolls new guests in the player’s club

Executes casino gift events

Maintains a working knowledge of the player’s club in order to effectively explain same to guests

Prepares promotional gift product by counting and unboxing product and, in some instances, palletizing product

Transports promotional product from pre-event storage locations to promotional event locations through the use of a pallet jack

Verifies guest identification for promotional event eligibility

Redeems promotional gift coupons through database gaming software with a working knowledge of additional aspects of same. Identifies and verifies promotional drawing winners

Distributes complimentary event tickets designated for casino customers at specified locations within the casino

Uses ticket scanner equipment to accurately verify individual event tickets brought by patrons to event entry locations

Seats patrons in designated locations as specified on individual patron tickets. Has a good working knowledge of event seating layout

Assists as designated during other marketing events held at the property, including invited player parties, slot tournaments and Bingo

Inspects and re-stocks player’s club printed material

Issues complimentaries for guests when appropriate level of play has been established

Assists in preparing necessary materials for guests arriving via scheduled bus line runs and charter buses

Greets guests arriving via scheduled line run buses and chartered bus trips

Provides smooth and efficient service to guests

Resolves minor guest conflicts

Maintains a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow employees, whenever possible

Facilitates the flow of information throughout the department by attending scheduled departmental meetings

Ensures a maximum level of guest service and satisfaction is achieved and maintained

Must be detail orientated and be able to manage multiple tasks

Qualification

Computer literateCommunication skillsDetail orientedMicrosoft WordMicrosoft ExcelWork under stressCoordinate projectsRead documentsMathematical skillsCommon sense reasoningOrganizational skills

Required

Must possess excellent communication skills

Must be computer literate with knowledge of Microsoft Word, Excel and other marketing programs

Must be detail oriented and well organized

Must be able to work under stressful conditions and coordinate multiple projects

Willingness and ability to be trained on operation of an electric pallet jack for certification is required

This position requires a Level 4 Gaming License

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents

Ability to respond to common inquiries from other employees or guests

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply common sense reasoning to variety of situations

The employee is regularly required to talk or hear

The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls

The employee is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl

The employee must frequently lift and/or move up to fifty (50) pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus