CDK Global · 20 hours ago
Senior Business Process Consultant
McLean, VA, USA
Full-time
Hybrid
Senior Level
7+ years expCDK Global is a leading provider of cloud-based software to dealerships and OEMs across the automotive industry. The Senior Business Process Consultant is responsible for managing complex dealership engagements, driving measurable business performance improvements, and serving as a trusted advisor to dealership leadership.
Computer Software
Responsibilities
Own and manage a portfolio of consulting clients, ensuring delivery aligns with contracted cadence, scope, and outcomes
Lead complex virtual and on-site consulting engagements with dealership executive leadership and department managers
Facilitate at least one formal executive review per engagement cycle with dealership leadership
Diagnose operational, financial, and system utilization gaps across Sales, F&I, Accounting, Parts, Service, and Warranty
Develop and execute tailored improvement roadmaps aligned to dealership objectives and CDK best practices
Monitor, analyze, and publish KPIs demonstrating business impact and progress
Serve as a trusted advisor and escalation point for dealership leadership
Advice on best practices that drive:
Operational efficiency
Profitability and margin expansion
Productivity and throughput
Compliance and audit readiness
Customer satisfaction and retention
Evaluate dealership process maturity and CDK product utilization; guide clients toward higher levels of adoption and performance
Apply financial, operational, and performance data to drive measurable results
Optimize use of CDK solutions across:
Sales & F&I (desking, digital retail, CRM, compliance)
Accounting (financials, reconciliation, controls, close processes)
Parts & Service (inventory, pricing, dispatch, productivity, warranty)
Map end-to-end workflows and identify automation and standardization opportunities
Ensure processes are efficient, compliant, scalable, and auditable
Act as a client advocate within CDK, coordinating with Product, Support, Sales, and Consulting leadership as needed
Identify expansion opportunities and collaborate with Sales and Consulting leaders to grow accounts
Support renewals, upselling, and long-term client success
Train, coach, and mentor Business Process Consultants
Share best practices, tools, and lessons learned across the consulting organization
Support onboarding and skill development of newer consultants
Provide feedback and guidance to consulting management on program effectiveness and improvement opportunities
Maintain accurate documentation, visit summaries, action plans, and follow-ups in designated systems
Adhere to CDK policies, consulting standards, and delivery frameworks
Exceed assigned performance, quality, and satisfaction targets
Qualification
Required
Minimum 7 years' experience in retail automotive operations, including at least 3 years in management roles
Minimum 2 years' experience as a Business Process Consultant or equivalent consulting role
Demonstrated success delivering measurable operational and financial improvements
Strong facilitation, analytical, coaching, and executive communication skills
Ability to influence at all organizational levels
Strong understanding of dealership KPIs, financial drivers, and operational controls
Experience in managing client expectations
High sense of urgency. Handles high-stress interactions and situations and is able to de-escalate appropriately using empathy
Strong communication skills with peers as well as clients, both oral as well as written. Strong internal drive and initiative to grow self and team members
Take ownership for clients and oversee resolution
Excellent written and verbal communication skills
Excellent interpersonal skills
Proficiency with MS Office products
Ability to work independently in a fast-paced environment
Ability to transition working remotely with clients
Willingness to travel up to 90% (or per current delivery model)
Must have a valid driver's license and eligible to rent a car
Valid Passport for North American, Canada and Caribbean travel
Preferred
Prior consulting or performance improvement experience
Experience across multiple dealership departments
Familiarity with OEM programs, warranty processes, and compliance frameworks
Bachelor's degree in business, Accounting, Operations, or Automotive Management
Experience with digital workflows, automation, or analytics platforms
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase