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Ricoh USA, Inc. · 1 day ago

Field Representative I, Services Onsite Technician

Orange, CA, United States

Full-time

Onsite

New Grad, Entry Level

$22/hr - $24/hr

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology. The Field Representative I, Services Onsite Technician is responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements

Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device "hot swap", removal, and retrofits on assigned equipment

Utilizes remote support resources to resolve service issues and minimize dispatch

Escalates issues to Level 2 and technician resource support as necessary

Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices

Documents all service call and request activity using OFSC and other applications when applicable

Replenishes and replaces consumables and supplies for devices at assigned locations

Responsible for the accurate management and maintenance of their parts, supply, and asset inventories

Monitor and return unused and excess RICOH owned supplies as PAR levels dictate

Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner

Demonstrates technical expertise and good customer relation skills

Achieves expected productivity levels associated with assigned workload and level of experience

Proactively communicates to the customer the status of problem resolution

Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s)

Adherence to all RICOH and Customer safety and security measures

Perform meter read or meter captures at appropriate intervals for accurate billing

May travel between customer's buildings and locations within a specified geographic area

Manages device inventory and spares by assuring all records and required mapping is up-to-date

Completes technical training on new equipment as assigned

Supports equipment training

Supports inventory and implementation efforts

Completes all required administrative tasks in an accurate and timely manner

Exhibits a professional appearance and positive demeanor

Performs other duties as assigned

Qualification

Electro-mechanical devicesIT Help Desk SupportTroubleshootingCustomer serviceVerbal communication

Required

High School Diploma (or equivalent) with additional education preferred

Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business

Completed classes and experience involving computers, electronics, mechanics, etc. is desired

Requires some working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency

Possesses methodical approach to resolving problems

Possesses strong interpersonal and verbal communications skills

Possesses excellent customer service skills including ability to follow up to ensure closure of issues

Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications

The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed

Preferred

IT Help Desk Support experience (application & hardware support)

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)