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Realtor.com · 4 hours ago

Retention Account Specialist

Scottsdale, Arizona, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Realtor.com is a leading online real estate platform that connects buyers, sellers, and renters with expert guidance. They are seeking a Retention Account Specialist to engage real estate agents and brokers, reinforcing product value and driving customer satisfaction through solution-based conversations.

PropTechReal EstateRental Property

H1B Sponsor Likely

Responsibilities

Take inbound and make outbound calls to agents daily

Re-build value in Realtor.com solutions for agents requesting to cancel their services

Offer consistent communication and timely resolution for our agents

Resolve Retention issues on agent and broker accounts

Meet or exceed minimum retention goals

Meet or exceed a minimum outbound call requirement

Engage customers with the highest level of respect and integrity

Qualification

Consultative sales processReal estate knowledgeSalesforce familiarityExcel proficiencyMicrosoft Outlook knowledgeCustomer service skillsMultitasking abilitiesNegotiation tacticsProblem-solving skillsTime management

Required

High tolerance for engaging with dissatisfied clients

Bachelor's degree or equivalent experience and 2+ years related experience

Thorough knowledge of a consultative or solutions based sales process

Familiarity with the real-estate landscape required

Familiarity with advertising products and services required

Knowledge of Excel and Microsoft Outlook required

Trouble-shoot and resolve customer service issues

Meet deadlines and work well under pressure

Multi-task and set priorities

Work the predesigned work schedule

Leverage established negotiation tactics

Preferred

Familiarity with Salesforce

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees

https://www.realtor.com/

H1B Sponsorship

Realtor.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (62)

2023 (26)

2022 (83)

2021 (88)

2020 (52)