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University of Arizona · 4 days ago

Library Services Digital Content Specialist

Tucson, AZ

Full-time

Onsite

Mid Level

$66K/yr - $85K/yr

3+ years exp

The University of Arizona's Libraries is seeking a Library Services Digital Content Specialist to develop and sustain a user-centered content strategy. This role involves guiding the creation and governance of content to enhance access to library services and conducting user research to inform improvements in user experience.

EducationHigher EducationNon ProfitUniversities

No H1B

Hiring Manager

Bob Liu

Responsibilities

Engage with patrons and stakeholders in their use of library services and resources

Collaborate with librarians and specialists to design and enhance content and services delivery, and user experience

Coordinate, create, revise, and publish web content that is user-friendly, inclusive, and accessible

Design the information architecture and microcopy for the Libraries’ websites and service platforms

Analyze and audit content on the Libraries’ websites and service platforms to evaluate content improvements

Monitor and analyze web analytics and usage data to inform content strategy and to identify gaps in library services

Train librarians, specialists, and other content managers on workflows, analytics, and writing for the user experience

Partner with website developers to implement content changes based on user feedback and support the content organization and its delivery to the user

Develop and sustain content for accuracy and alignment to the Libraries’ mission and goals across the Libraries’ websites and service platforms

Assess and contribute to improving content workflows, decision making, success measures, and other processes

Assist in creating and maintaining content guidelines to ensure the quality, consistency, and efficiency of the Libraries’ web content operations

Lead the Web Strategy Group (WSG) as a core member to support website operations

Supervise student workers and mentor UX team members

Sustain UX operations by managing internal projects, facilitating working meetings, and documenting UX methods and best practices

Participate in strategic projects for the university that require content strategy expertise, including the UX@UA campus learning community

Curate UX and content strategy resources through the Libraries’ outreaching channels such as The UX Cookbook and uxEd

Recruit and engage UA students, faculty, staff, and community members to participate in the Libraries’ user research, including user interviews, usability testing, card sorting, and contextual inquiries

Gather and implement stakeholder feedback through interviews and consultation

Present recommendations to stakeholders based on research findings

Other duties as assigned