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Compass Group USA · 1 day ago

Regional Director of Operations

Sacramento, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$130K/yr - $140K/yr

2+ years exp

CCL Hospitality Group, part of Compass Group USA, is dedicated to exceptional hospitality and is seeking a Regional Director of Operations. In this role, you will be responsible for overseeing the operations, growth, and profitability of the region while ensuring compliance with corporate and regional goals.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Plans and directs the operation of the assigned accounts in support the Key Performance Indicators

Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts

Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction

Participates in the sales process for the acquisition of new business

Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals

Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources

Interfaces with existing clients to maintain client satisfaction and account retention

Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors

Interfaces with legal and human resources to obtain procedures for various customer and employee related charges

Conducts appropriate annual and semi-annual performance evaluations

Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed

Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Qualification

Multi-unit foodservice managementCustomer satisfactionTeam managementP&L managementCommunication skillsPolicy developmentPerformance evaluationsMentoring

Preferred

Bachelor's degree in Business or Health Care related field, or equivalent degree or equivalent related experience

Proven ability to manage a team of six or more manager-level team members

Minimum of two years' experience in multi-unit foodservice management

Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater

Strong track record of driving customer satisfaction

Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

Proven ability to mentor and develop team members

Excellent written and verbal communication skills

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)