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Erlanger · 23 hours ago

Clinical Engineering Operations Support - 1st Shift

Chattanooga, TN

Full-time

Onsite

Entry Level

3+ years exp

Erlanger is a healthcare provider seeking a Clinical Engineering Operations Support professional. This role involves providing operational support for the Clinical Engineering Department, including managing dispatch calls, processing work orders, and maintaining spare parts inventory.

Hospital & Health Care

Responsibilities

Receive and dispatch Clinical Engineering phone calls and emails regarding repair requests of medical equipment

Work Order entry and dispatch acceptance confirmation

Interface and negotiate with vendors regarding Return Material Authorization (RMA) of medical equipment, quote requests, confirmation of availability and compatibility of medical equipment components

Vendor negotiation to secure the most beneficial prices, terms and conditions of warranties and exchanges, availability of parts and services, negotiating turn-around times and payment/Purchase order processes

Vendor relations, conferencing and negotiation to ensure processes and results are continually advantageous to Erlanger and the departments objectives, and further research vendor selection of any that may offer better options to achieve the objectives of the Health System and those of the department

Process purchase request into PeopleSoft ERP Procurement module-based ordering of licenses, software, hardware, parts, repair and maintenance of medical equipment

Purchase order follow-up requirements, dispatching to vendor, coordination of shipping requirements, amendments to pricing, receipt/receiving, and coordination of invoicing discrepancies

Asset Management Database: Equipment entry, updating including deactivation and re-activation, financial specs, warranties, and Planned Maintenance schedule requirements

Database maintenance of parts module; Part entry including part number, price, vendor, par levels, and equipment application

Helps maintain spare parts inventory and necessary par levels

Keeps track of items sent out for repair and receives them in when returned. Matches charges to PO for proper processing

Proficiency in utilizing a Windows-based PC and standard office software such as MS Office, Outlook and Internet Explorer

Update daily ledger Excel spreadsheet to track expenses in department

Perform Other Duties As Required

Qualification

Medical equipment repairVendor negotiationPeopleSoft proficiencyWindows-based PC proficiencyInventory managementCustomer service experienceMultitaskingPhone etiquetteCritical thinkingCommunication skills