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Chartwells Higher Education Dining Services · 1 day ago

REGIONAL DIRECTOR OPERATIONS - CHARTWELLS HIGHER EDUCATION - REMOTE

United States

Full-time

Remote

Director/Executive

$165K/yr - $175K/yr

8+ years exp

Chartwells Higher Education is re-inventing the on-campus dining experience and is seeking a self-motivated individual for a new Regional Director of Operations role. This role involves serving as a strategic operational leader, managing a team, driving operational excellence, and maintaining strong client relationships across a portfolio of higher education dining accounts.

Food & Beverages

Responsibilities

Leads, manages, and inspires a diverse team of Managers, General Managers and/or Director of Dining Services, and their teams, to ensure service excellence

Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)

Serves on regional leadership team and regularly communicates to share best practices, mitigate risks, champion diversity, and build community

Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners

Makes decisions grounded in balance of risk/reward and short/long term implications

Supports RVPs in setting cultural tone in region. Meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment

Serves as representative/brand ambassador of the Chartwells team to senior clients in territory and acts as escalation point

Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)

Collaborates with key partners to support regional initiatives

Ensures compliance with QA and food safety policies, along with completing all reporting on time

Champions development in partnership with RVP within the region. Conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills. Has full understanding of all roles in operation

Owns the financial results/P&L for assigned territory and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes

Ensures consistent and fair administration of all policies and procedures

Recognizes and anticipates marketplace trends and participates in regional strategic planning meetings

Qualification

Multi-unit managementFinancial acumenClient relationship buildingContract food service managementPeople developmentAnalytical thinkingInclusive mindsetStrategic thinkingCommunication skillsOrganizational skills

Required

Bachelor's Degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management in lieu of degree

Strong background in senior leadership roles with exposure to contract food service management/budget management, customer service, people development

Proven track record of growing a business and leading teams

Demonstrated financial acumen

Demonstrated ability to think quickly, analytically, strategically

Strong client relationship building, influencing, listening, and communications (written and verbal) skills

Champions an inclusive mindset and is proactive, positive, professional, flexible, and resilient

Demonstrates initiative, multi-tasking, prioritization and organization skills

Extensive travel required in this position – 60%

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Chartwells Higher Education Dining Services

Glassdoor3.4

As the recognized leader in the higher education contract foodservice market, and an operating sector of Compass Group North America, Chartwells Higher Education Dining Services partners with over 320 colleges and universities of all sizes across the United States.

Founded in 1997

Rye, New York, USA

10001+ employees