Idaho Power · 2 months ago
IT Field Services Technician I or II
Pocatello, ID
Full-time
Onsite
Entry, Mid Level
$37.25/hr - $52.06/hr
2+ years expIdaho Power, located in Pocatello, Idaho, is looking for an IT Field Services Technician I or II to join their IT team. This role serves as a critical liaison between the business and IT, helping to resolve technical issues and improve employee productivity through technology.
ElectronicsEnergyRenewable Energy
No H1B
Responsibilities
Help resolve employee’s technical issues as well as finding ways to perform their work better using technology
Work with limited direct supervision, managing tasks and resolving issues autonomously
Regular travel to remote office locations to provide hands-on support for hardware and software troubleshooting, installations, and upgrades
Plan, coordinate, and report activities to maximize value and efficiency for the time spent at locations
Qualification
Required
Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field
An equivalent combination of related experience, training, and/or education
2 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment
2 years of experience providing Help Desk phone support within a corporate IT department
Valid driver's license with an acceptable driving record based on driving requirements for the position
Knowledge of: Windows Operating Systems, Microsoft Office
Knowledge of: Networking technology and troubleshooting methodology, virtualization technology, Active Directory and GPO
Knowledge of: Microsoft licensing for client OS and applications
Skills in: Excellent oral and written communications
Skills in: Strong problem-solving skills and customer service orientation
Skills in: Customer service and diplomacy
Ability to: Work independently and manage time effectively
Ability to: Build and deploy desktop, laptop, and tablet images
Ability to: Troubleshoot PC and network issues
Ability to: Work well in team environment
Ability to: Strong time management
Ability to: Adapt quickly to new initiatives
Preferred
Bachelor's degree in computer science, computer information systems, or equivalent IT field
Server administration skills
Project management
Video conferencing software, audio/visual equipment configuration, application deployment tools, SCCM, Intune, and Citrix
Server and network troubleshooting skills obtained through work experience or certifications
CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above)
CompTIA MCSA or MCSE
CompTIA Network+, Security+ and/or Server+, ITIL v3 (or above)
Benefits
Work-life balance
Competitive pay and benefits
Employee incentive plan
401k employer-match
Pension plan
Company
Idaho Power
Idaho Power Company is a regulated electrical power utility. It is a sub-organization of IDACORP.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Grow
President and Chief Executive Officer
Brian Buckham
Senior Vice President and Chief Financial Officer
Recent News
2025-10-31
2025-10-31
2025-10-31
Company data provided by crunchbase