NEOGOV · 1 day ago
Service Advisor
Raleigh, NC
Full-time
Onsite
Entry Level
$46K/yr - $65K/yr
1+ years expNEOGOV is a division within the City of Raleigh, North Carolina, responsible for fleet management operations. The Service Advisor will provide crucial administrative support, ensuring effective communication and coordination of vehicle services while maintaining quality customer service in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer service by answering and disseminating phone calls, and assisting in-person guests with meetings, questions, deliveries, etc
Interact with vehicle operators/drivers (Customers), interpret and document their vehicle concerns, and create accurate work orders for shop to diagnose and service vehicles
Update customer on vehicle status(parts on order, vehicle still in repair bay being serviced, vehicle at the vendor, ready to be picked up, etc.)
Perform quality control on work order to be closed
Prepare reports related vehicle service(Preventative maintenance reports, fuel use, accident data, etc.)
Contact and coordinate with vendors for vehicle service, vehicle recovery, collision repair, fuel deliveries, and more
Drives vehicles for the purposes of parking, picking up vehicles, moving surplus vehicles to designated lots, etc
Reviews and forwards department emails to the appropriate contact
Compiles data, updates spreadsheets, and generates reports for the assigned department
Picks up and distributes incoming mail and receives deliveries
Assists with scheduling department meetings and functions
Prepares various departmental documents such as authorization forms, expense reports, and records
Provides customer service by answering calls from internal and external clients
Performs basic research, routes specific requests to appropriate resources, takes and delivers messages
Qualification
Required
High School diploma or G.E.D. equivalency; 1 to 3 years' experience in administrative support, office support, customer service, or related field
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Excellent customer service skills
Vehicle service coordination experience
Provide detailed documentation on shop and vehicle matters
Effective communication skills, both written and verbal
Strong understanding of office procedures and Microsoft programs
Ability to operate in a fast-paced environment
Ability to maintain confidentiality
Ability to meet deadlines and prioritize competing demands
Benefits
Comprehensive benefits package
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase