Southeastern Freight Lines · 1 day ago
Customer Service Administrator 3
Mobile, AL
Full-time
Onsite
New Grad, Entry Level
$23.22/hr - $28.33/hr
0+ years expSoutheastern Freight Lines is seeking a Customer Service Administrator 3 to assist in the operational function of the Service Center. The role involves performing high level clerical duties, investigating customer complaints, and coordinating Linehaul activity while ensuring effective communication with customers and internal teams.
AutomotiveTransportation
Responsibilities
Perform a variety of functions that may include a specialization or combination of activities in areas such as Over, Short, & Damaged (OS&D); Linehaul dispatch; or administrative support
Investigate customer complaints in regards to overages, shortages, and damaged freight
Answer questions and complaints regarding services, billing, credit ratings, and merchandise
Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours
Trace freight shortages by checking similar shipments loaded before and after the short shipment
Identify and correct billing/rating errors
Provide rate quotes
Perform daily reports of various shippers’ Account
Answer calls from customers or other Service Center requesting status of freight
Coordinate Linehaul activity to effectively utilize equipment and personnel while meeting Company and customer requirements and minimizing costs
Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations
Receive daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate to Linehaul Drivers
Perform secretarial and reporting functions for Service Center leadership
Qualification
Required
High School Diploma or GED
the ability to satisfactorily pass background check and alcohol and drug test
6 months of related experience and/or previous office experience
strong customer relations skills to communicate effectively with internal and external customers
the ability to manage multiple tasks with interruption
computer skills
be familiar with Microsoft Office applications
Preferred
previous experience with Customer Service
Microsoft Outlook
Microsoft Excel
Multi-line phone systems
Company
Southeastern Freight Lines
Southeastern Freight Lines is a freighting company that provides local and national transportation services for goods.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Krampe
Chief Financial Officer
Recent News
UPSTATE BUSINESS JOURNAL
2025-09-25
Arkansas Business — Business News, Real Estate, Law, Construction
2025-09-02
Business Wire
2025-08-27
Company data provided by crunchbase