NEOGOV · 1 day ago
User Support Analyst
Brooksville, FL
Full-time
Onsite
Entry, Mid Level
$49K/yr - $69K/yr
1+ years expNEOGOV is seeking a User Support Analyst to provide direct support for judges, magistrates, and associated staff within the Court Technology Department. The role involves planning, designing, implementing and enhancing the Fifth Judicial Circuit’s computer system network, while also ensuring user needs are met through training and troubleshooting.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Consults with users and performs assessments to determine user needs and systems requirements. Responsible for developing training programs and manuals and conducting individual and group training for system users
Responsible for analyzing and resolving computer hardware, audio-video hardware, video conferencing hardware, peripheral equipment, software, and network communication problems using diagnostic software and technical troubleshooting processes. This includes equipment used for sound reinforcement and evidence presentation in the courtrooms and hearing rooms
Responsible for analyzing and resolving computer hardware, software, and network communication problems using diagnostic software and technical trouble-shooting processes
The user support analyst may serve at the Court Technology help desk and responds to calls for assistance and emergencies
Working relationships are established with court personnel throughout the circuit, including judges, magistrates, hearing officers, staff attorneys, judicial assistants, technology staff, and vendors
Work is performed in conjunction with other members of the Court Technology staff, reporting to the Trial Court Technology Officer (CTO)
Assists with ensuring the security and compliance of Court Technology customer resources
Devises complete computer system requirements and layout; develops major area of machine procedure and outlines computer instructions
Plans, directs and supervises the development and preparation of detailed programs and the design of comprehensive flow charts and related material. Confers with subordinates on unusual and difficult procedures and offers advice and assistance as needed
Confers with departmental officials for preliminary determination of program feasibility; reviews existing procedures, and defines problem and machine capability
Schedules workflow and develops programming techniques; prepares budget estimates for current and proposed projects. Performs systems analysis and codes programs using current programming techniques and standards
Provides internal and external user support. Resolves all problems as assigned and makes recommendations and reports any unresolved problems for resolution
Travel within the Fifth Circuit is required
Performs other tasks as assigned
This is a front-line position for providing excellent customer service to members of the general public and other Court employees. Personal contact occurs with other employees of the Court, employees of other departments in the County, citizens, and customers of the department
Qualification
Required
A bachelor's degree from an accredited four-year college or university with at least 24 semester hours in computer science or management information systems and one year of experience in computer systems analysis, computer programming, office automation, or in planning or designing distributed computer systems; or an associate's degree or completion of a vocational/technical school program in computer systems engineering (excluding data entry) and three years of experience as described above
Must possess and maintain a valid Florida Driver's License and be insurable by current insurance carrier
Professional IT certifications as needed
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Develops plans, policies, specifications, programs continually
Functions independently as an expert in matters of specialized policy, analyses or complex technical systems
Knowledge of distributed computer systems operations, terminology procedures, and equipment
Knowledge of and ability to install and configure system and application software, perform local area network management, and diagnose hardware and software problems
Knowledge of the principles, practices, and techniques of computer programming and/or systems analysis
Ability to interpret and analyze computer error messages
Ability to consult with users and assess and determine user needs and systems requirements
Ability to detect, diagnose, resolve, and document system malfunctions
Ability to train individuals and groups
Ability to diagnose or debug computer programs
Ability to communicate clearly and effectively in both verbal and written form
Ability to communicate effectively and tactfully with department officials and other administrative personnel
Ability to organize material, analyze information, and develop appropriate recommendations
Ability to initiate and implement administrative procedures and evaluate their effectiveness
Ability to plan and prioritize work and meet multiple deadlines
Ability to remain calm in stressful situations
Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns
Benefits
Health care
Dental
Vision
Florida Retirement System (FRS)
Voluntary deferred compensation plans
Flexible spending accounts
Life insurance
Long-term disability
Holidays
Paid time off plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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