Chase · 13 hours ago
Vice President Ultimate Rewards Program Management
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$133K/yr - $190K/yr
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Vice President Ultimate Rewards Program Management, you will play an integral role in the strategic direction and execution of the Ultimate Rewards program, driving customer engagement and satisfaction through innovative offerings and cross-functional leadership.
BankingFinancial Services
Responsibilities
Develop and execute the long-term strategy for the Ultimate Rewards program, aligning value proposition with business goals
Identify and implement new features, customer experiences, and partnerships to enhance program value
Lead cross-functional teams (finance, product, marketing, analytics) to deliver program initiatives
Manage day-to-day operations of the Ultimate Rewards program for a seamless customer experience
Collaborate on program budgets, financial performance, and KPIs in partnership with finance and Card teams
Monitor and manage program expenses, identifying opportunities for cost optimization
Analyze customer data and market trends to inform program enhancements and personalization strategies
Drive member acquisition, engagement, and retention through targeted campaigns and communications
Ensure program compliance with regulatory requirements and internal policies
Identify and mitigate program risks
Foster a collaborative, growth-oriented team culture
Qualification
Required
Bachelor's degree in Business, Marketing, Finance, or related field; MBA preferred
5-7+ years of experience in loyalty/rewards program management, preferably in financial services or consumer products
Proven track record of developing and/or managing loyalty programs
Strong analytical skills and attention to detail
Ability to own ambiguous projects and operate in a complex, highly matrixed environment
Experience translating detailed insights into actionable, data-driven strategies
Ability to identify opportunities, develop recommendations, gain buy-in, and drive outcomes
Excellent leadership, communication, and stakeholder management skills
Experience managing multiple, large-scale projects and cross-functional teams
Growth mindset and collaborative approach
Preferred
Knowledge of regulatory and compliance requirements related to loyalty programs
Experience in loyalty/rewards program management, strategy, or related field
Strong financial acumen with experience managing large budgets
Strong presentation and stakeholder management skills
Experience with developing and executing program cost optimizations
Experience with analyzing customer data analysis and personalization strategies
Ability to adapt to changing business needs
Track record of fostering positive team culture
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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