Apply on Employer Site

Stellantis · 1 day ago

Mopar Field Operations - Data Analytics & Business Intelligence

Auburn Hills, MI

Full-time

Onsite

Senior Level

5+ years exp

Stellantis is a leading automotive company, and they are seeking a Data Analytics & Business Intelligence Manager for their Mopar Field Operations. This role involves acting as a liaison between headquarters and various business centers, overseeing program reporting, customer experience tracking, and driving data-informed strategies to enhance service operations.

AutomotiveIndustrial ManufacturingRetailTransportation

H1B Sponsor Likely

Responsibilities

Act as the primary liaison between HQ and the six business centers (West, Central, Midwest, Northeast, South, Virtual)

Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ

Conduct regular meetings with field business centers to gather insights and address concerns, ensuring alignment with organizational objectives

Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all business centers

Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each region's unique needs

Collaborate with program managers to ensure tracking metrics align with both HQ and field-specific goals

Collect and analyze customer feedback and behavioral data to evaluate the overall customer experience

Identify key drivers of customer satisfaction and areas needing enhancement

Develop and implement strategies to improve customer engagement and loyalty based on data insights

Create and deliver timely ad-hoc reports to support decision-making across different departments

Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs

Ensure accuracy and consistency in all reporting outputs

Cross-Functional Collaboration (e.g. Mopar Sales Reporting, CX, Quality Engineering, Supply Chain, Customer Care, TSO, etc.) - Partner with various departments to understand their data needs and provide relevant analytical support

Communicate findings and recommendations effectively to both technical and non-technical stakeholders

Qualification

Data AnalyticsData Visualization ToolsProject ManagementCustomer Experience TrackingMicrosoft ExcelCommunication SkillsPublic SpeakingMulti-taskingDealership OperationsAdvanced PowerPointSelf-starter

Required

Bachelor's degree

5+ years of experience in Part Sales, Marketing, Operations, Data Analytics or Finance

Experience with data visualization tools like PowerBI, Tableau, etc

Proven problem solving and analytics skills

Capability to review, understand and analyze data from a business analytics standpoint

Self-starter with ability to multi-task and take ownership of programs

Excellent verbal and written communication skills

Experienced presenter and public speaker

Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience

Robust understanding of Dealership Operations

Preferred

Advanced degree (Master's) in Business or Marketing

Experience in project/program management

Automotive/Dealership retail or aftermarket experience

Mopar Field Experience

Company

Stellantis

Glassdoor3.7

Stellantis is an Franco-Italian-American automotive holding company that manufactures automobiles.

Founded in 2021

Hoofddorp, Noord-Holland, NLD

10001+ employees

https://www.stellantis.com/

H1B Sponsorship

Stellantis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)