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PENN Entertainment, Inc · 1 day ago

Slot Tech Manager

Alton, IL

Full-time

Onsite

Entry, Mid Level

1+ years exp

PENN Entertainment, Inc. is seeking a Slot Tech Manager to oversee the Slots department and manage staff effectively. The role involves developing operational goals, ensuring compliance with budget initiatives, and maintaining high customer service standards.

CasinoGamingInternetRacing

Hiring Manager

Nick Armendariz, PRC

Responsibilities

Responsible for supervising and managing staff in the Slots department

Develops, implements and manages operational goals and monitors achievements of performance and profit objectives

Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs

Ensures customer service standards are followed by all team members and addresses issues as they arise

Responsible for the overall achievement of department customer service goals

Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift

Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift

Shares responsibility for layouts to installations of slot machines

Schedules preventative maintenance of slot machines

Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems

Writes correspondence needed to move, convert, or install slot related equipment

Assists in the repair, maintenance and performance of all slots and related gaming equipment

Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements

Carries out the development, execution and measurement of departmental service standards for the Slot Technical team

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM

Maintains strict confidentiality in all departmental and company matters

Responsible for staff development and training programs

Responsible for rewards and recognition program to maximize employee engagement

Evaluates team members within department and delivers constructive feedback to employees in regards to performance

Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs

Manages work procedures and expedites workflow

Provides recommendation for employee performance (disciplining, coaching, and counseling)

Qualification

Slot management experienceMicrosoft applicationsSlot operating systemsFirst Aid/AED certificationC.A.R.ETIPS trainingStaff developmentEmployee engagementWritten communicationOral communication

Required

Must be at least 21 years of age

Associates degree (A.A) from technical school; or one to two years in Slot management experience; or equivalent combination of education and experience

Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Excellent skills in both written and oral communication

Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals

Ability to read and communicate verbally in English

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations

Must obtain a First Aid/AED certification

Must successfully complete C.A.R.E or TIPS training

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces