Apply on Employer Site

Kavaliro · 2 days ago

Treasury Management Operation Support II

Roseville, CA

Full-time

Onsite

Entry, Mid Level

$48K/yr - $58K/yr

2+ years exp

Kavalio is seeking a TM Operations Support II for a direct hire opportunity. The role involves supporting the Treasury Management Operations Department by ensuring smooth operational activities and maintaining positive client relations during onboarding and training processes.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

Responsibilities

Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients

Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches and business development officers

Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing

Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications

Ability to complete monthly and quarterly department reports and checklist items

Process third party vendor fees

Writes custom reports in CRM BI

Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients

May go on site for client visits with Business Development Officers and branch staff, when appropriate

Ability to take detailed notes when communicating with clients to then address all needs in a timely manner

Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner

Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations

Support clients and ensures continued progression of the onboarding process

Works closely with Business Development Officers in providing a high level of customer relations and service to business customers

Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates

Stays apprised of new developments and updates to the bank’s Treasury Management Services

Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services

Reviews and responds to Client Interest Forms for Treasury Management Services

Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner

Manages the TM Services email inbox and voicemail to ensure exceptional customer service

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

Other duties as assigned

Qualification

Treasury Management ServicesACH processingCustomer serviceMicrosoft Office SuiteLeadership skillsTechnical supportMulti-taskingPresentation skillsCommunication skillsOrganizational skillsTime managementInterpersonal skills

Required

Requires minimum of 2+ years of experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products

Excellent presentation and communication skills, both written and verbal

Excellent organizational and time management skills with proven ability to prioritize and manage workload

Excellent customer service and relationship management

Strong leadership and interpersonal skills; presents a positive and professional image

Proficient in providing technical level support

Proficient in Microsoft Office Suite including Word, Excel, and Outlook

Ability to multi-task in a fast-paced environment

Preferred

Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment

Benefits

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed