Colorado Department of Revenue ยท 1 week ago
Title Services Clerk - Administrative Assistant II - Hybrid
Denver, CO
Full-time
Hybrid
Entry Level
2+ years expThe Colorado Department of Revenue is seeking a Title Services Clerk in the Vehicle Services Section of the DMV. The role involves providing guidance and support regarding vehicle title and registration processes, ensuring compliance with laws, and assisting the public with inquiries and requests.
Government Administration
No H1B
Responsibilities
Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and public, and audits and ensures documents are complete and accurate
Reviews, identifies, comments and modifies motor vehicle records appropriately
Analyze motor vehicle records to identify and resolve errors, recommending appropriate actions based on individual customer situations
Qualification
Required
Two (2) years of relevant experience in General Clerical and/or Call Center work experience
Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community
Data Entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
Preferred
Experience working with sensitive information of a confidential nature
Career progression in a general clerical and/or customer service position
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
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