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Firstmark Credit Union · 2 days ago

Consumer Applications Specialist

San Antonio, Texas Metropolitan Area

Full-time

Onsite

Entry Level

1+ years exp

Firstmark Credit Union is dedicated to providing a superior member experience through professional service. The Applications Specialist is responsible for processing loan, deposit, and new membership applications while assisting members with their financial needs over the phone and online.

BankingFinancial ServicesLending

Growth Opportunities

Hiring Manager

Julie Otto, CSP, CDR

Responsibilities

Interviews members and non-members to identify perceived and unperceived needs to assist the member with any loan or deposit products they may need or desire. Provides accurate answers to complex member and nonmember questions regarding loans, deposits, and new membership

Understands and adheres to caller verification procedures

Efficiently navigate multiple platforms via internet browsers and other software

Monitors and inspects loan and new membership queues to ensure all applications are worked in a timely manner

Audits all applications to ensure that each application is accurate and adheres to Firstmark’s policies and guidelines

Ensures the proper disbursement of loan proceeds utilizing both Symitar and Opening Act

Responsible for collecting appropriate taxes, fees, documents, and funds for all transactions

Ensures all duties assigned by management are accomplished in a timely manner

Consistently models all high five values and appropriate behaviors

Adheres to Firstmark attendance policies, remains adaptable in task assignments, and performs all other duties as assigned. Determines through listening skills, any products, services, and conveniences that would benefit the members financial needs and cross-sells when appropriate

Qualification

Registered Mortgage Loan OriginatorConsumer lending lawsMobileInternet banking solutionsCall center experienceCustomer service experienceProfessional presenceAttention to detailTeam collaborationAdaptabilityCommunication skills

Required

High School diploma or equivalent

Must have at least one to three years of experience in a related Call Center environment, and/or two to three years of Customer Service experience in a service-oriented environment

Registered Mortgage Loan Originator with the Nationwide Mortgage Licensing System (NMLS) or obtain within 120 days from date of hire, promotion, and/or transfer

Ability to work in a fast-paced, call center environment

Ability to present a consistently positive and professional presence over the phone

Strong knowledge of applicable Federal and State laws pertaining to consumer lending to include Dodd Frank/Truth in Lending Act, FNMA and Freddie MAC guidelines and requirements

Thorough knowledge of mobile and Internet banking solutions to include browser settings and smart phone/tablet applications

Strong attention to detail and ability to maintain accuracy in processing transactions and detecting discrepancies

Demonstrate proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications

Ability to work effectively as a team contributor to achieve shared goals

Ability to adapt and embrace changes in organization, processes and systems as needed

All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven)

Ability to focus on serving the member to gain the member's respect and trust

Frequently convey detailed or important instructions or ideas accurately, clearly, and/or quickly

Understand, remember, follow, and exchange basic instructions, information, and guidelines

Organize thoughts and ideas into understandable terminology

Ability to apply common sense reasoning and decision-making to carry out detailed, involved financial transactions and to resolve problems involving several concrete variables

Dependable attendance and punctuality are necessary to perform the essential job duties

Willingness to participate in training and development opportunities to improve job knowledge of Credit Union policies, procedures, and services to include sales training and annual regulatory refresher courses

Available to work Monday through Friday and rotating Saturdays (M-F 8-6; Rotating Sat 9-4)

Flexibility and adaptability to sudden or required schedule changes to better serve the membership

Internal candidates must meet the minimum requirements as specified under the Job Posting policy in the Employee Handbook

Must maintain a professional appearance suitable for person-to-person interviews with members of the Credit Union and in representing the Credit Union at outside events