NEOGOV · 3 days ago
Library Assistant (half-time) - Information Services
Des Moines, IA
Full-time
Onsite
New Grad, Entry Level
$27.96/hr - $33.40/hrNEOGOV is a part of the City of Des Moines, seeking a Library Assistant to provide excellent customer service and information services to the community. This role involves assisting library users, managing inquiries, and participating in various library programs and activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Interviews library users carefully to determine what information is required and provides clear, accurate and timely answers to all inquiries
Answers information and readers' advisory questions in-person, by phone, and by electronic means
Trains patrons in use of online catalog and various databases
Checks out and receives materials
Manages interactions with difficult customers with tact and diplomacy
Prepares bibliographies and participates in collection development
Participates in planning and organizing work within the department
Presents programs, book talks, and library tours
Assists in planning displays and exhibits
Reads professional literature and attends conferences to keep informed of developing library practices and issues
Qualification
Required
Bachelor's degree from an accredited college
Excellent customer service skills with all ages
Successful experience working with children and/or young adults
Experience in a public library setting is desired
Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check
Sufficient clarity of speech and hearing to be able to communicate effectively
Sufficient vision to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form
Sufficient manual dexterity to be able to access relevant library materials and operate a keyboard
Sufficient mobility to be able to transport materials and equipment
Knowledge of library policies and procedures
Knowledge of a broad range of reference and readers' advisory materials
Knowledge of general clerical methods and procedures
Skill in using current library technology and automated systems
Skill in selecting appropriate materials for patrons of all ages
Skill in interpreting library resources and services to the public
Ability to keep records and files and compile reports
Ability to assist in instructing and training support staff
Ability to work in a team environment
Ability to establish and maintain effective relationships with others
Ability to provide outstanding customer service
Ability to stoop and reach well enough to retrieve materials from the shelves
Preferred
Experience in a public library setting is desired
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase