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Confidential Careers · 1 week ago

Operations Manager (Office Operations)

Torrance, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $70K/yr

BH Environmental is a science-based mold remediation and environmental services company committed to improving indoor air quality. They are seeking a highly organized Operations Manager to oversee office operations, manage administrative staff, and support field operations through strong systems, organization, and leadership.

Human ResourcesRecruiting

Responsibilities

Oversee day-to-day office operations to ensure efficiency, accuracy, and professionalism

Serve as the primary coordination point between the Owner, Field Manager, office staff, and field technicians

Oversee and optimize scheduling systems for inspections, jobs, meetings, and internal priorities

Calmly juggle multiple requests from different stakeholders while maintaining focus and order

Anticipate operational needs and independently resolve routine issues before they escalate

Ensure all core office and administrative functions are completed accurately and on time, including inbound call handling, lead intake and conversion, proposal coordination, client follow-up, payment processing, review requests, laboratory sample coordination, CRM data integrity, scheduling support, and related administrative execution

This role may perform these functions directly or through delegation to administrative staff, as needed, to ensure continuity, accountability, and operational results

Evaluate existing workflows, tools, and systems; identify inefficiencies or gaps

Develop, improve, document, and implement operational systems that enhance productivity and accountability

Own office-level administrative systems and ensure consistent adoption and compliance

Train, manage, and oversee administrative assistants and office support staff

Delegate responsibilities effectively and ensure work is completed accurately and on time

Set performance expectations and provide ongoing feedback and accountability

Provide input on hiring, onboarding, and performance evaluations of administrative staff

Own office-level timekeeping standards and processes

Ensure office-level compliance with company policies and internal HR procedures

Coordinate with the Owner and Field Manager on administrative personnel matters

Work closely with the Field Manager to support job execution and scheduling

Communicate effectively with field technicians regarding logistics, expectations, and changes

Balance multiple personalities and priorities professionally and diplomatically

Remove administrative friction so field teams can stay focused on high-quality work

Make independent day-to-day operational decisions using sound judgment

Prioritize tasks, allocate resources, and resolve issues within established authority

Escalate higher-level concerns to the Owner with analysis and recommendations

Take ownership of outcomes and continuously seek ways to improve operations

Maintain and update office procedures, internal documentation, and administrative guidelines

Identify gaps in processes or documentation and proactively address them

Qualification

Office managementOperations managementStaff managementCRM systemsGoogle WorkspaceProblem-solvingAnalytical skillsCommunication skillsOrganizational skillsDetail-orientedIntegrity