LogixHealth · 5 days ago
Bilingual Call Center Representative
Dania, FL
Full-time
Onsite
Entry Level
1+ years expLogixHealth is a leading provider of software-enabled revenue cycle management services. As a Bilingual Call Center Representative, you will support patients through various communication channels while ensuring high-quality customer service.
Health CareHospital
Hiring Manager
Judy Lai
Responsibilities
Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards
Retrieve voice messages from mail box and return patient calls within 24 hours
Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
Provide patient with their claim balance as requested
Update patient’s insurance information in the system and then re-bill to the new insurance carrier
Perform daily mailings of letters to patients and HCFA claim forms
Qualification
Required
Must be bilingual in English and Spanish
Customer service experience
Prior word processing, spreadsheet, and internet software experience including proficiency with MS Teams, Word, Excel, Outlook
Excellent written and verbal communication skills
Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database
Preferred
One to two years related call center experience
Healthcare revenue cycle knowledge
Benefits
Health
Dental and vision
401(k)
PTO
Paid holidays
Life and disability insurance
On-site fitness center
Company-wide social events
Company
LogixHealth
LogixHealth is the recognized leader in emergency department revenue cycle services and has unsurpassed ED coding qualifications.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Meera Krishnan
Country Head
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