Apply on Employer Site

University of Central Florida · 1 day ago

Academic Success Coach (College of Business Administration)

Greater Orlando

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The University of Central Florida is currently accepting applications for the role of Academic Success Coach assigned to the College of Business. This role combines academic advising and coaching to support students throughout their academic journey and ensure their success and retention.

EducationTrainingUniversities

No H1B

Responsibilities

Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students

Use relevant programs and technology to create pathways for persistence, progression, and timely graduation

Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success

Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves

Analyze students' academic and personal issues and refer students to the appropriate campus resource office

Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more

Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success

Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed

Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations

Reinforce the value of coaching through ongoing student relationships

Meet the productivity and goal expectations set by the unit and the University

At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success

Implement strategies, in partnership with the college, to increase registration and enrollment, promote timely graduation, and meet established outcomes

Assist leadership (Director, Associate Director, Assistant Director, and Senior Academic Success Coach) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college

Other duties as assigned

Qualification

Academic advisingCoaching methodologiesCase managementCustomer serviceCRM proficiencyMicrosoft OfficeWritten communicationOral communicationOrganizational skillsTeamworkAttention to detail