State of Arkansas ยท 23 hours ago
USER SUPPORT ANALYST
Little Rock, AR
Full-time
Onsite
Entry Level
$55K/yr - $90K/yr
1+ years expThe State of Arkansas is seeking a User Support Analyst to provide technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues. This role focuses on delivering excellent customer service and ensuring efficient access to technology for users, while also contributing to the resolution of complex support issues.
EducationEmploymentGovernmentPublic RelationsRecreation
No H1B
Responsibilities
Respond to user inquiries related to technical issues with hardware, software, and networks
Troubleshoot and resolve issues, escalating them to higher levels of support when necessary
Document and track issues using helpdesk software, ensuring proper case resolution and user feedback
Provide training and support to end users on basic software and hardware usage
Collaborate with other IT staff to identify and resolve recurring technical problems
Assist in system testing and the installation of new hardware/software
Stay up to date on new technology and best practices in user support
Qualification
Required
High school diploma or equivalent
One year of experience in a technical support role, including hands-on troubleshooting and customer interaction
Knowledge of Microsoft Windows OS (desktop versions), Office 365 suite, and Active Directory
Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi-Fi troubleshooting)
Knowledge of state-issued software systems and standard IT tools used in Arkansas government agencies
Knowledge of security protocols related to data privacy, password policies, and state network access
Knowledge of help Desk ticketing systems such as ServiceNow, Zendesk, or similar
Skilled in diagnosing and resolving technical problems efficiently and accurately
Skilled in providing excellent customer service and technical support to non-technical users
Skilled in managing multiple support requests and prioritizing work in a high-demand environment
Skilled in writing clear and concise documentation for technical and non-technical audiences
Skilled in working collaboratively with IT teams, vendors, and internal users
Preferred
Associate's degree in information technology or related field
Company
State of Arkansas
State of Arkansas is a government organization that offers child support, business, employment, education, and recreational services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Frank Andrews
State Chief Security Officer
Larry Walther
Director of the Department of Finance and Administration and Chief Fiscal Officer
Recent News
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2025-08-29
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