Direct Communications · 2 weeks ago
Success & Growth Partner
Maringouin, Louisiana, United States
Full-time
Hybrid
Entry Level
$37K/yr - $125K/yr
3+ years expDirect Communications is dedicated to delivering exceptional internet services to rural communities. The Success and Growth Partner role focuses on enhancing customer satisfaction and driving growth through proactive outreach to customers, ensuring they achieve desired outcomes while identifying new sales opportunities.
InternetTelecommunicationsTV
Responsibilities
Proactive Customer Outreach: Engage with existing customers regularly to understand their needs, provide support, and ensure they are maximizing the value of our broadband services
Customer Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor and advocate
Sales Generation: Identify and pursue opportunities for new residential and business sales, upselling, and cross-selling additional services including time spent outside of the office, walking door-to-door
Customer Education: Develop and deliver educational materials and resources to help customers understand and fully utilize our broadband offerings
Feedback Collection: Gather customer feedback to identify trends, potential issues, and areas for improvement, reporting insights to relevant teams
Collaboration: Work closely with the customer support, marketing, and technical support teams to ensure a seamless customer experience and effective resolution of issues
Performance Tracking: Monitor customer health metrics and sales performance, adjusting outreach strategies as necessary to meet targets
Problem Resolution: Assist customers with any inquiries or issues, coordinating with support teams to ensure timely and effective resolutions
Qualification
Required
3-5 years relevant experience in customer success, sales, or similar role, preferably in the broadband or telecommunications industry
Proven track record in customer relationship management, sales or similar role
A results-driven attitude with a focus on achieving sales and customer satisfaction goals
Ability to work independently and collaboratively in a fast-paced environment
Strong interpersonal and communication skills, with the ability to engage and influence customers
Familiarity with CRM software and customer engagement tools is a plus
High School diploma or equivalent required
Must have and maintain valid Driver's License with good driving record
Ability to pass background check, pre-employment drug and alcohol screening, and drug screening at any time during employment
Preferred
Associates or bachelor's degree in Business, Marketing, Communications or related field, preferred
Competency in Windows-based environment
Internet and technologically savvy
Understanding of fiber broadband construction process
Benefits
Uncapped commission structure with bonus opportunities
Health/Dental/Vision Insurance for $1/month
Tele-Health Services
Preventative Wellness Programs
401(k) with 6% Company matching
Generous paid time off (prorated 14 days in year 1 and earning more each year)
Up to 10 observed/paid holidays depending upon schedule
Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
Company-paid short-term disability
Long term disability
Tuition Reimbursement Program (professional and personal)
Financial Wellbeing Support
Voluntary Flex Spending for Medical and/or Daycare
Voluntary Supplemental Group Term Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Free internet if you live within our service footprint
On-the-job training
Company
Direct Communications
Direct Communications is a fiber broadband company that offers high-speed internet, cable TV and telephone services to its customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R Michael Parrish
Chief Financial Officer
Company data provided by crunchbase