NEOGOV · 11 hours ago
Library Technical Assistant - Special Collections
Employment Services, FL
Full-time
Onsite
Mid Level
$17.61/hr - $25.87/hr
3+ years expNEOGOV is seeking a Library Technical Assistant for the City of Lakeland, focusing on providing excellent customer service and support within the library. The role involves assisting customers, performing circulation functions, and maintaining library collections, all under general supervision.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides excellent customer service to library users in person, on the phone, or online
Performs circulation functions at service desks, including financial transactions
Processes item records for upload to the online catalog
Executes designated opening and closing procedures within the unit or facility
Assists with collection maintenance, i.e., sorting, shelving, weeding, and repair
Prepares visually pleasing displays/signage highlighting library materials or programs
Assists library users with electronic devices, library databases and digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers
Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc
Assists with preserving local history documents for public use
Provides reader's advisory assistance to library customers
Addresses problem behaviors on the general service floor and works through situations respectfully and professionally
May be required to work overtime or alternate hours as necessary for the efficient operation of the department
Position designated as Mission Critical by Department Director
Impromptu public speaking to small groups within the library about services available
Compiles and submits statistical reports as needed
Provides customer feedback to supervisors
May assist with library classes, programs, and outreach events
May serve as person in charge of unit or library facility
May represent the library at conferences, workshops, training classes, and outreach events
May be asked to perform light custodial tasks
Performs related work as assigned
Qualification
Required
High school diploma from an accredited school or a GED
Three (3) years of experience in office or library work
May be required to possess a valid driver's license
Must maintain a valid telephone number
Preferred
Some college is preferred
Benefits
Annual Leave
Sick Leave
Sick Leave Pool
Family & Medical Leave
Pension Plan
Holidays
Funeral Leave
Jury/Witness Duty
Military Leave
Maternity Leave
Leave of Absence Without Pay
Longevity Pay
Tuition Reimbursement
Suggestion Awards
Direct Deposit of Paycheck
Uniforms/Equipment
Parking
Break Periods
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase