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Plymouth Rock Assurance · 3 days ago

Claims Representative, Auto Property Damage - Independent Agent Channel

Parsippany, NJ

Full-time

Onsite

Entry Level

$47K/yr - $55K/yr

1+ years exp

Plymouth Rock Assurance is a company that writes and manages personal and commercial auto and homeowner’s insurance. They are seeking an Auto Property Damage Claims Representative who will manage claims, provide customer service, and handle investigations and negotiations related to auto property damage claims.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Hiring Manager

Donald Bjornsen

Responsibilities

Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims

Identify and investigate contested coverage claims that may require a roundtable discussion

Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties

Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages

Evaluate and adjust reserves as necessary

Prepare dispatch instructions for field personnel to inspect vehicles

Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance

Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status

Act as an intermediary between the company, preferred vendors, and customers to resolve disputes

Ensure adherence to privacy guidelines, laws, and regulations in claims handling

Investigate and initiate subrogation processes when applicable

Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims

Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly

Process incoming and outgoing mail timely and in accordance with state guidelines

Complete other duties as assigned

Qualification

Customer serviceCommunication skillsMicrosoft Office SuiteOrganizational skillsBachelor’s degreePrioritization skillsVerbal communicationWritten communication

Required

Bachelor's degree required

A minimum of 1 year of related PD claim experience is welcomed but not required

Proficiency in personal computer skills, including Microsoft Office Suite

Ability to prioritize and manage multiple tasks effectively

Excellent communication, organizational, and customer service skills

Preferred

Comparative negligence claim handling experience is a plus but not required

Benefits

4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)