Info-Matrix Corporation · 1 day ago
AI Developer
Middletown, PA
Full-time
Onsite
Senior Level
5+ years expInfo-Matrix Corporation is actively seeking a skilled AI Developer to join our team. The role involves designing and implementing AI solutions for back-office contact centers, developing NLP models, and collaborating with various teams to enhance customer engagement.
Information TechnologySoftware
Responsibilities
Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support
Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels
Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement
Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app
Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction
Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes
Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and/or templates as instructed by the client
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
Lead and participate in project team activities for system work efforts related to enterprise systems
Qualification
Required
Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or related field
5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments
Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch)
Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK)
Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services
Experience with cloud platforms (Azure) and deploying AI models in production
Preferred
Experience with voice AI and speech-to-text technologies
Knowledge of customer journey analytics and personalization engines
Understanding of omnichannel retail strategies and customer behavior
Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark)
Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect)
Enterprise Business Solutions, specifically SAP projects
ITIL / ITSM practices and methodologies
Benefits
Customized Medical, Dental, and Vision Plans
Generous PTO & 11 paid holidays
Short-term and long-term disability, life insurance, and AD&D insurance.
401(k) plan with company match
Company
Info-Matrix Corporation
Founded in 1996 by technology industry veteran Joe Gondek, Info-Matrix Corporation has grown from a small Central Pennsylvania startup into a leading IT solutions provider with a reputation for innovation, integrity, and exceptional service.
51-200 employees
H1B Sponsorship
Info-Matrix Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (5)
2020 (15)
Funding
Current Stage
Growth StageCompany data provided by crunchbase